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belhelha
belhelha
Participant
February 16, 2018

P: Inverted horizontal scroll bug (Windows 10) [2018]

  • February 16, 2018
  • 54 replies
  • 11988 views

This is basically a repeat of someone else who posted this bug 5 months ago and never got a response. I however am not on a surface book it's an Asus Zenbook if that matters.

I myself have been dealing with this problem for at least 5 months probably longer and I AM SO TIRED OF DEALING WITH IT. Please fix this problem!!!!!

In the settings for Windows 10, you can reverse the vertical scrolling direction of the trackpad.

 

Normally, this has no effect on the horizontal scrolling direction. For example, in Illustrator and other programs, when you use two fingers to swipe left, the viewing area moves to the left (i.e. the document moves off to the right). This is the behavior of every program on the planet, Windows and Mac, except for Photoshop.

 

What happens now in Photoshop is that the horizontal scroll is also incorrectly reversed if you choose to reverse your trackpad's vertical scroll direction. This is clearly a bug as the behavior doesn't take place in any other Adobe products.

 

Someone mistakenly must have used the vertical reverse flag to also multiply the horizontal scrolling distance * -1. It's extremely annoying and counter-intuitive when trying to move around images. Please fix!

Here's a link to that bug:
https://feedback.photoshop.com/photoshop_family/topics/photoshop-cc-2018-reverse-scroll-bug-in-win10...

    54 replies

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    F
    FeedbackCommunityMember
    Inspiring
    January 26, 2021

    @JeffreyTranberry  can you provide some kind of an update on this?  I'm on 22.1.1 and I have the same problem.  My vertical scroll works fine but my horizontal is inverted and there's no way to change that in your preferences.  All we need is a 'invert horizontal scroll direction' option in the preferences and we're all good.  Seems like a simple, low impact change.

      J
      J____K
      Participant
      December 20, 2020

      Just realized this was an issue since I usually don't use trackpads so I Googled and ended up here just to realize this has been a bug for years without remedy. 🤷‍♂

        9
        9thDesignRgmt
        Participating Frequently
        December 19, 2020

        To whomever merged the above in from my new post, that's fine but I created a new post because the title of this one references CC 2018. This is an ongoing problem in the latest 2020 version. Can we please change the title of this post to reflect that it is an ongoing issue? Otherwise it might seem that this is just something old and no longer relevant.

        9
        9thDesignRgmt
        Participating Frequently
        December 18, 2020

        Horizontal scrolling using a trackpad in Photoshop in Windows is backwards. Works fine on my Mac. Works fine in other applications in Windows (e.g. Chrome).

        If I move my fingers on the trackpad to scroll within a document the behaviour horizontally should match the behaviour vertically but it does not. This is not a matter of the setting in Windows that determines what direction the document should move for a given finger movement. Those settings work correctly and reverse all axes simultaneously. But the problem is that the horizontal and vertical axes behave differently in Photoshop, and only in Photoshop.

        I have the settings such that if I move my fingers up toward the top of the trackpad I move up toward the top of the document, and likewise down = down. But if I move my fingers to the left of the trackpad it moves me to the right of the document! Moving fingers left should move to the left side of the document and moving fingers right should move to the right side of the document. 

        i.e. if Up = Up and Down = Down then Left should = Left and Right should = Right. But currently Up = Up, Down = Down, Left = Right and Right = Left.

        Vertical and horizontal should not work in opposite ways! This needs to be fixed. It's a simple checkbox option! Why is this not being fixed? I've seen this has been reported for several years now.

        I'm sitting here with my 15" Macbook pro and a new Lenovo Thinkpad X1. Trackpad scrolling directions are perfect on the Mac in Photoshop but the horizontal direction is reversed on the Windows machine. Again, it works fine in other apps on Windows. So annoying!!!

          9
          9thDesignRgmt
          Participating Frequently
          December 18, 2020

          This is still an issue. I'm sitting here with my 15" Macbook pro and a new Lenovo Thinkpad X1. Trackpad scrolling directions are perfect on the Mac but the horizontal direction is reversed on the Windows machine. So annoying!!!

          I have it set so that if I move my fingers up toward the top of the trackpad I move up toward the top of the document, and likewise down = down. But if I move my fingers to the left of the trackpad it moves me to the right of the document!

          I should be able to move my fingers in the direction that I want to go BOTH vertically and horizontally. Or if I change the scroll direction settings in Windows I should be able to move my fingers in the opposite direction to where I want to go BOTH vertically and horizontally.

          Vertical and horizontal should not work in opposite ways! This needs to be fixed. It's a simple checkbox option! Why is this not being fixed?

          F
          FeedbackCommunityMember
          Inspiring
          August 1, 2020
          how many years and horizontal scroll is still inverted. OMG!!!
            A
            Anonymous
            December 24, 2019
            I have the same problem on an acer swift 3 with win10. Super annoying. Also, it would be nice if the pinch-to-zoom gesture would actually zoom instead of scrolling.
              PECourtejoie
              Community Expert
              PECourtejoieCommunity Expert
              Community Expert
              November 13, 2019
              Hello, FWIW on MacOS, I can toggle the natural scrolling setting in System Preferences, an it is immediately replicated correctly in Photoshop. 
              Natural setting: dragging two fingers towards the top left drags document content in that direction, while without it, dragging to the top left moves the content to the bottom right.
              we do not have a switch for vertical only, that I know of.
              It might be a case of preserving consistency...
              So you expect to drag to the top left to move to the bottom left? I have a hard time to see where it can be natural.
              F
              FeedbackCommunityMember
              Inspiring
              November 13, 2019
              This is really annoying, I came searching for this topic because I too have noted the inverted scroll in one direction. It's fine in the vertical but inverted in the horizontal. I don't get the inconsistency. I guess you could say they tried to appeal to both the inverted scroll people and the non-inverted scroll people by giving us both 50%. XD
              belhelha
              belhelhaAuthor
              Participant
              September 11, 2019
              yeah....expected behavior is the exact opposite of every other software ever, makes sense. /sarcasm

              If that's the case, I'd love to see the notes in their changelog when they decided to add this "feature".
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