P: (June) PS 27.7 Generative upscale does not work. Topaz and the generative fill works

​@peampeam there’s another thread here about the issue

same here. 

Same situation in Photoshop. Since two days I can't scale images in Firefly. Topaz unfortunately does not give satisfactory results for me. The servers do not look overloaded nevertheless the service does not work. In the browser version I can do it without a problem but not in Photoshop !!
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Please give me a hint or intervene as soon as possible

Upscale wasn’t upscaling as reported by many users. I did the update that was meant to fix it but it still is not working. Just so you know I tried multiple jpg’s around 1000 x 1000 pixels by 72dpi. It still takes credit even though it fails. Gets to abou1% of process and shows attached message.

Hi ​@Andreas1887 ​@vladinir37492500kny1 

Sorry to hear that both of you are facing this issue. These types of errors are often temporary and related to network connectivity. If you're still encountering the issue, could you please share the following details?

• Your operating system and Photoshop version
• Are you connected to the office VPN? Have you tried connecting to a different network, like a mobile hotspot? If so, does that help resolve the issue? 
• Does the error occur when upscaling a specific image, or does it happen with any image?
• Does relaunching Photoshop temporarily resolve the issue?

These details will help us investigate further.

same problem here. since yesterday evening generative upscaling not working.