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Damon D Bell
Known Participant
March 10, 2023

P: Liquify Filter stops working after 450-500 uses within a Photoshop session (PS 24.2.0 and higher)

  • March 10, 2023
  • 34 replies
  • 9697 views

@J453 I am tagging you since you were involved the last 2 times I reported this same bug in the past... and you were very helpful those times 🙂  So I'm hoping that you can direct this bug to the proper people.

This issue is a pretty major issue for me (and my plugin users) as it is affecting all of my plugin users who are running Windows (I'm a plugin developer). This issue is with Photoshop itself, but is affecting my plugins.

Note: I also reported this bug in the pre-release group since it is happening on the pre-release beta 24.3.0 version as well. However, since this is happening on the current public release, I am posting here too. Since there are multiple places to post bugs, I’m not sure which is the proper place to post to ensure it is seen by the right person at Adobe. Therefore, I’m just posting in both locations.

I have reported this twice in the past and Adobe has fixed it each time. Now it is back again for a 3rd time.

This bug is inside of the Liquify filter itself and can be repeated in Photoshop itself without using any of my plugins. However, since I have 3 plugins that use the Liquify tool in high volume batch processing, those plugins are also affected by this issue. My plugins are used by hundreds of professional photographers in the high volume school and sports photography industry. Most of the users are batch processing 1000s of images at a time. So all of my plugin users who run on Windows are affected by this.

This problem has popped back up in 24.2.0 (also in 24.3.0) but was fixed twice in the past by Adobe.

See Bug ID – PS-80451. This was the old bug ID when when it was last reported and fixed in CC 2022. Hopefully that will give insight for what needs done to fix this again.

It was also reported in CC 2020 and fixed in 21.1.1.

So the re-occurrence in 24.2.0 is the 3rd time this has reappeared.

Also, I created new Bug ID – PS-105403 which is the bug ID for this same bug in the pre-release group as this is happening on both the production 24.2.0/1 releases and the 24.3.0 beta release.

Issue:
The Liquify tool stops working after 450-500 uses within a given Photoshop session.

Photoshop versions: 24.2.0, 24.2.1, and 24.3.0 (latest pre-release 20230228.m.2087)

OS: Window only, both 10 and 11. Mac is unaffected

Steps to reproduce:
1. Create an action that runs Liquify. I use Face Aware Liquify.
2. Batch process the action for a folder of 525 images using Image Processor script. Liquify will stop working between 450-500 images. I have tested many Windows machines and it has happened on every system I have tested, every time. None of the systems could repeat the bug in 24.1.1.

See the video from this link where I show how to reproduce it.

 

https://www.youtube.com/watch?v=ShJZq54RzPQ

Expected result:
Liquify should not stop working

Actual result:
Liquify stops working after 450-500 uses within a photoshop session on Windows. It is very repeatable
See the video from the link above

This topic has been closed for replies.

34 replies

Participant
March 13, 2023

Hello! I use Damon's plug ins for my sports teams. This issue with the plug in will cause problems with my workflow. I am hoping the problem will be fixed soon! Photoshop CC is an excellent product. Thank you for listening to us for fixes and improvements!

Participant
March 13, 2023

This affects our work flow. I hope this can be resolved soon.

Participant
March 11, 2023

I utilize Damon's plug ins as well and an having the same issue with the filter crashing around 450 uses. Hopefully we get a quick resolution as it's affecting my workflow 

Participant
March 10, 2023

Thank you for posting about this!

 

I had to roll my PS back yesterday because since the upgrade it has been giving me fits! We use this automation 3-4 times a week and having to restart and babysit it is not ideal.

Damon D Bell
Known Participant
March 10, 2023

@CShubert 

Thanks for the follow up. If any of the Adobe engineers have any questions or want me to show them any specifics from my troubleshooting then let me know. I can let Adobe log into my test computers if needed and go over anything with the engineers.  This bug is my company's #1 priority right now as it is affecting all of our Windows users. So I can set aside any time and resources necessary to help with it.

Thanks 🙂

tims15178313
Participating Frequently
March 10, 2023

I'm also a user of this and the issue has potential to disrupt business and reduce our ability to make a living with Photoshop. 500+ photos in a batch is a regular occurence in our workflow.

Participant
March 10, 2023

I too am a active user of Damon's programs and just seen this post and glad I did I am having the very issue as described.. hope there is a fix, busy time of the year and 100%count on this working correctly. 

Participant
March 10, 2023

Our company uses Damon;s products on a daily basis, and routinenly run batches of 500 plus images. Hoping this can be resolved as it is having a negative effect on our workflow

Participant
March 10, 2023

I too am dealing with this same issue.  I routinely have batchs of well over 500 images to process, before I rolled back to a previous version of Photoshop, the software would freeze up somewhere around image 450.....which is really causing issues with my workflow.   What used to happen over night all by itself, now requires babysitting Photoshop.    And time is money.......

Damon D Bell
Known Participant
March 10, 2023

Thank you Cory 🙂