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defaultqlalm792hutz
Participant
September 16, 2023

P: (macOS Sonoma) Photoshop 2023/2024 Save for Web shows incomplete preview

  • September 16, 2023
  • 184 replies
  • 37888 views

Have just updated to Photoshop 2024 and my save to web panel is now not displaying correctly - see screengrab.  How can I adjust it to have the full image fill the four windows?  cheers, Bob

 

 

    184 replies

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    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    November 7, 2023

    @peterc2301432 

     

    I'm glad that you got it sorted, but at some point you will want to know more about the hidden folders in macOS. Following the link in the NOTE will give you some information, but this article from MacWorld is much more detailed:

    https://www.macworld.com/article/671158/how-to-show-hidden-files-on-a-mac.html

     

    Jane

     

      P
      peterc2301432
      Participating Frequently
      November 7, 2023
      indeed I have.
        jane-e
        Community Expert
        jane-eCommunity Expert
        Community Expert
        November 7, 2023

         

        @peterc2301432 wrote: the diretory structure is different. I don't ahve Adobe Photoshop Settings in the Preferences

         

        Peter, you may have missed the NOTE in Kevin's link telling you how to access the hidden files on macOS.

         

         

        Jane

         

          P
          peterc2301432
          Participating Frequently
          November 7, 2023

          I reset the Preferences from the Photoshop/Preferences/General and it worked. Thanks.

            P
            peterc2301432
            Participating Frequently
            November 7, 2023

            Thanks Kevin, I am supposed to do this:

             

            Navigate to Photoshop's Preferences folder.

            macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

             

            But the diretory structure is different. I don't ahve Adobe Photoshop Settings in the Preferences. 

             

             

              Kevin Stohlmeyer
              Community Expert
              Kevin StohlmeyerCommunity Expert
              Community Expert
              November 7, 2023

              @peterc2301432 Try resetting your Photoshop preferences manually.
              https://helpx.adobe.com/photoshop/using/preferences.html#reset-preferences

                P
                peterc2301432
                Participating Frequently
                November 7, 2023

                nothing? nobody else has this problem?

                  P
                  peterc2301432
                  Participating Frequently
                  November 6, 2023

                  Help! I cannot do any work at all! I cannot see any image at all on PS. Sonoma 14.1 with Ps 25.1. See attached screen grab.

                   

                    Mohit Goyal
                    Community Manager
                    Mohit GoyalCommunity Manager
                    Community Manager
                    October 26, 2023

                    Hi all,

                     

                    We are happy to announce the release of Photoshop version 25.1, which incorporates the resolution for this particular problem. To see the list of all fixed issues, click here

                     

                    To update Photoshop to 25.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating

                     

                    Let us know if the update resolves the problem for those affected, and share your feedback.

                     

                    Thanks,

                    Mohit

                      I
                      itzafergy
                      Participant
                      October 25, 2023

                      Bug was fixed but it introduced a new bug. It fixed the Save for Web (Legacy) issue, but now when I try and click on tools in Adobe Photshop, it does not register and I click through to the Desktop. It is driving me crazy. I have tried resetting my workspace, trying different workspaces, dragging photoshop windows to my other displays, and it will not let me select a tool 100% of the time. I installed Photoshop Beta and it is fine.

                       

                      macOS Sonoma 14.1 updater has been released. If you update, the problem with Save for Web (Legacy) will be resolved.

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