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R
raym62770764
Known Participant
October 26, 2020

P: Neural Filters download buttons are all greyed out with SDL or FRL (Licensing)

  • October 26, 2020
  • 返信数 46.
  • 7433 ビュー

Hello,

 

   I am using a MacBook Pro with Catalina and have recent upgraded to Photoshop 2021 (Ver 22.0).  I go into the Neural Filters and both Skin Smoothing and Style Transfer both say "Not Available" but the Download button is greyed out for both.  In the other section, there are 6 Beta filters that also are exhibiting the same behavior.  All Not Available and the Download button greyed out.  There are also some other filters listed that only have a button that says "I'm Interested".  How can I get these filters downloaded so I can try them out?

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    返信数 46

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    J
    J453
    Legend
    October 26, 2020

    Could we see your Photoshop System Info? Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Might need to break it up into a few replies.

    J
    J453
    Legend
    October 26, 2020

    email me at jtranber at adobe dot com

    R
    raym62770764作成者
    Known Participant
    October 26, 2020

    I'm sorry, I don't have dropbox and our shared device license doesn't have access to cc cloud storage.  Is there any other way I can get the file to you?  It's only 12k, there were only two files in that folder.  I did not have any filters downloaded already because the buttons were all greyed out as if they were disabled.

    J
    J453
    Legend
    October 26, 2020

    Could you please zip up your PluginsData folder and post it to CC files or Dropbox for us to further troubleshoot?

    R
    raym62770764作成者
    Known Participant
    October 26, 2020

    @JeffreyTranberry I had tried that several times and it didn't work. And I just tried it again for posterity.  I am not getting any error message.  They all just say Not Available and the Download button is greyed out so I cannot get them.

    J
    J453
    Legend
    October 26, 2020

    Can you please try the steps here to delete the PluginData folder? https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters 

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