Skip to main content
Known Participant
October 26, 2020

P: Neural Filters download buttons are all greyed out with SDL or FRL (Licensing)

  • October 26, 2020
  • 返信数 46.
  • 7433 ビュー

Hello,

 

   I am using a MacBook Pro with Catalina and have recent upgraded to Photoshop 2021 (Ver 22.0).  I go into the Neural Filters and both Skin Smoothing and Style Transfer both say "Not Available" but the Download button is greyed out for both.  In the other section, there are 6 Beta filters that also are exhibiting the same behavior.  All Not Available and the Download button greyed out.  There are also some other filters listed that only have a button that says "I'm Interested".  How can I get these filters downloaded so I can try them out?

このトピックへの返信は締め切られました。

返信数 46

Legend
October 26, 2020

Could we see your Photoshop System Info? Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply. Might need to break it up into a few replies.

Legend
October 26, 2020

email me at jtranber at adobe dot com

raym62770764作成者
Known Participant
October 26, 2020

I'm sorry, I don't have dropbox and our shared device license doesn't have access to cc cloud storage.  Is there any other way I can get the file to you?  It's only 12k, there were only two files in that folder.  I did not have any filters downloaded already because the buttons were all greyed out as if they were disabled.

Legend
October 26, 2020

Could you please zip up your PluginsData folder and post it to CC files or Dropbox for us to further troubleshoot?

raym62770764作成者
Known Participant
October 26, 2020

@JeffreyTranberry I had tried that several times and it didn't work. And I just tried it again for posterity.  I am not getting any error message.  They all just say Not Available and the Download button is greyed out so I cannot get them.

Legend
October 26, 2020

Can you please try the steps here to delete the PluginData folder? https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters