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P: Not printing in macOS 10.12 Sierra

Forum|Forum|9 years ago
September 22, 2016
221 replies
2877 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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FeedbackCommunityMember

Inspiring

I am same, Epson P-800, 90% failed.

FeedbackCommunityMember

Inspiring

I am printing 2-3 copies, then Photoshop crashes. Restart app and routinely all over again.
This is frustrating.

FeedbackCommunityMember

Inspiring

I discovered I have the same issue today too. Epson printer driver is up to date - Ver. 9.33 printing.

I waited a couple days before upgrading, just to make sure there wasn't any chatter / advice not to upgrade. Adobe knows the release date for the new version of macOS. Not a surprise to anyone. Pro software? Monthly fees?

Luckily, I made a cloned partition of the previous install to go back to.

FeedbackCommunityMember

Inspiring

Having the same problem printing from Photoshop : / Critical to running our screen printing business, so any help is much appreciated! : )

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Finally, Apple crash reports are loading and I have been sending them in religiously, but no Adobe crash reports have been generated by the system. So, yes, I have sent in crash reports, but no I have not sent in Adobe crash reports.

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Done, didn't work.

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Photoshop is the only app that doesn't print. All other CC apps are fine ... just PS, and yes, it did print perfectly before Sierra. A 7890 is a commercial printer ... not a consumer product and it's not that old even in the digital world.

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Everything is absolutely up to date.

Legend

Have you submitted any Crash Reports along w/your email address?: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Is your driver up-to-date? As David suggests, just updating the driver may not work. You need to delete the driver, delete the printer, install the latest driver then install the printer.

Also, see this document from Apple on troubleshooting printing on OS X: http://support.apple.com/en-us/HT201539

I know that QE did test an array of currently supported printers on Sierra: https://helpx.adobe.com/photoshop/kb/photoshop-and-mac-os-sierra.html Not all printers through the years have been tested however. Did it work properly prior to upgrading to Sierra? I don't recommend that customers upgrade to Sierra without doing testing to ensure that it will work for their needs with their current hardware (printers) and drivers - especially with older devices and drivers.

Legend

Generic advice would be delete the printers and add them back.

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