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docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2877 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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    221 replies

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    B
    blasbulk
    Participating Frequently
    September 28, 2016
    After upgrade to Sierra photoshop crash when I can print. 9x crash 1x works. 😞
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016
    It worked for me on two Mac Pro.

    What exactly problem you are having?
    B
    blasbulk
    Participating Frequently
    September 28, 2016
    Not working for me. 😞
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016
    Hello Everyone !!

    I had an issue is whenever i Print from any app and give print command it use to crash.

    I write on apple forum and they replied with one link and 3rd option from there worked for me like a charm.

    Article Link:

    https://support.apple.com/en-us/HT203343

    1. Choose Apple menu  > System Preferences, then click Printers & Scanners.
    2. Control-click anywhere in the list of devices, then choose “Reset printing system” from the shortcut menu that appears.
    3. From the Finder, choose Go > Go to Folder. Type /Library/Printers/ and click Go.
    4. The Printers folder opens. Choose Edit > Select All to select all items in the folder. 
    5. Choose File > New Folder with Selection to put all of the selected items into a new folder named New Folder With Items.

      in my case after go to step 3 i just delete the all the items (files and folder) in it and install printer driver again from there site.

      Works perfectly i have xerox Phaser 7760DN printer.
    KUDOS to apple 🙂

    Good Luck Guys !!
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016


    It has been discovered that printing to a variety of printers from Photoshop 2015.5 on a Mac
    with macOS Sierra causes Photoshop to crash.  Log files have been generated and sent to both Adobe and Apple.  Lightroom works just fine for printing as well as all other apps.

    here is a link to the thread in Apple communities with others with the same issue.:
    https://discussions.apple.com/thread/7676905
    H
    HaiWoo
    Participant
    September 28, 2016


    Hello all,

    Upgraded to macOS Sierra. Try to print a jpeg image in Photoshop CC 2015.5, once 'Print' button is hit, the app unexpectedly quit. Tried a few images different format - PNG, PSD same issue. 

    Canon printer driver should be fine because I can print from Preview and Word.

    Thanks.
    D
    docinbcAuthor
    Known Participant
    September 26, 2016
    Anybody at Adobe have any insights?
    johnw35532740
    johnw35532740
    Participating Frequently
    September 26, 2016
    Same issue, Epson Stylus Pro 4900
    S
    sarahshelmidine
    Participant
    September 26, 2016
    I also cannot print after upgrading. I use this for my business and it's very frustrating. I've reinstalled printers and drivers, nothing seems to work. Need assistance as well.
    F
    FeedbackCommunityMember
    Inspiring
    September 26, 2016
    for me i upgrade to 2 mac pro and all the Adobe CC app is getting crash if i print two sided and if i print single side no issue.
    when i make two sided print it immediately crash we have xerox phaser 7760dn printer.
    this is happening exactly after i upgrade.
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