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docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2877 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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    221 replies

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    F
    FeedbackCommunityMember
    Inspiring
    September 29, 2016
    Is not working. I have tried not less than 3 macOS Sierra now.
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016
    Also, this is the ONLY app that has an issue with printing.  Quote from Chino's post:
    "...FIX is on the WAY because MAC OS X Sierra just launch not that long ago...".

    Sorry guys but that is not an excuse since macOS Sierra beta versions 
    were available to developers for nearly a year and a month ago the Gold Master
    was available.

    Maybe you guys should just talk to your Lightroom CC folks once in a while.  
    Printing works without issue with their code and is currently my work around.
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016
    Hi everyone... I have same issue with PS CC 2015.5 v 17.1, all step mention by all of you above it will not works period I was on the phone yesterday with Tech Support than they transfer me to the engineering team and we perform different test, and its definitely a BUG from ADOBE they told me they will begin to look for a solution on that so just a little patient the FIX is on the WAY because MAC OS X Sierra just launch not that long ago so they will fix some code to make it work.
    H
    HaiWoo
    Participant
    September 28, 2016
    Hi all,

    I stand corrected, apologies for that. The 1st attempt one print was successful; Subsequent prints same issue - crash, even I delete the same pref file.

    Back to square one. 😞
    davida24175661
    davida24175661
    Participant
    September 28, 2016
    I don't even see the Adobe Photoshop CC folder (no matter what year I search for). 
    B
    blasbulk
    Participating Frequently
    September 28, 2016
    Not working. 😞
    B
    blasbulk
    Participating Frequently
    September 28, 2016
    Yes, no working. I had again downgraded El Capitan.
    H
    HaiWoo
    Participant
    September 28, 2016
    Hello all,

    I tweeted Adobe Customer Care and they instructed me to delete this file: 

    Adobe Photoshop CC 2014 Prefs.psp (can be another year 2015)

    from User > Library > Preferences > Adobe Photoshop CC 2015 Settings folder.

    The above pref file is inside. I deleted it and in fact deleted all similar pref files from previous settings folders (i.e. CC 2014 and earlier etc)

    I just try printing in PS and seems to have work. Cheers.
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016
    That fix only applies for print crashing all the time.

    All my apps including Lightroom CC print just fine (maybe the
    Photoshop folks should talk to the Lightroom folks once in a while)!!!

    It is only Photoshop CC that crashes!!!!
    F
    FeedbackCommunityMember
    Inspiring
    September 28, 2016
    have you deleted the folders contains i mentioned above?
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