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docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2875 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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    221 replies

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    F
    FeedbackCommunityMember
    Inspiring
    October 26, 2016
    It keeps on quitting everytime I press the print button. I'm using a brother printer. I already updated to mac os 10.12.1 and it still doesn't work. I have so much backlog because of this issue

     
    I
    interesting_rebel16B6
    Known Participant
    October 26, 2016
    I've tried everything Adobe suggested and still crashes every time.  I'm using PS CS6 and printing on Epson 3880.  Fortunately, I'm able to use Lightroom which seems to work fine.  This is a pretty major problem for PS to not allow printing.
    F
    FeedbackCommunityMember
    Inspiring
    October 25, 2016
    I also have 10.12.1 and PS is crashing my P800 on print. Did all they suggest 2x with no result. Printer down too long FIX THIS ADOBE!
    K
    kellyn77778475
    Participating Frequently
    October 25, 2016

    Jeffrey, it printed once after doing those steps and now it keeps quitting again. 
    K
    kellyn77778475
    Participating Frequently
    October 25, 2016

    Here's another one? How many do you want? Not sure if this is any different from the last one, but there you go!
    J
    J453
    Legend
    October 25, 2016
    Ronnie, you're hitting something different chromium and the OS. I'm asking an engineer about what you're seeing.
    J
    J453
    Legend
    October 25, 2016
    That works. Kelly, for you, if you quit the printer from the OS X doc, quit Photoshop, restore your prefs and relaunch Photoshop, does it print correctly? https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html#prefs
    K
    kellyn77778475
    Participating Frequently
    October 25, 2016

    Do you need all of it or is this ok?
    F
    FeedbackCommunityMember
    Inspiring
    October 25, 2016
    The spacebar thing helped once, but not twice.  Here's the first page of the crash report.  Do you need more?
    J
    J453
    Legend
    October 25, 2016
    For the folks still having issue, it would be good to see a crash log to verify what issue you are seeing.

    The other thing to try is hold down the spacebar when selecting File > Print... to clear any stale settings.
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