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docinbc
Known Participant
September 22, 2016

P: Not printing in macOS 10.12 Sierra

  • September 22, 2016
  • 221 replies
  • 2875 views

Installed OS-X Sierra and now Photoshop 15.5.1 crashes when attempting to print. Print dialogue opens and settings can be modified, but when attempting to print PS crashes perhaps 9 out of 10 attempts. Most frustrating. I'm printing to an Epson 7890, but I have seen the same issue cited for Canon. Adobe support told me that Photoshop has not been tested on Sierra, but in reality Adobe has had Sierra for months and have even published known issues. I pay a ton of money for this thing to work and this nonsense from support is very annoying.

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    221 replies

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    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 25, 2016
    Both of my MacPro computers can print to both of my Epson P9000 printers today.  BUT - neither of my MacPro computers with OS 10.12.1 can print to my Epson 3880.  Photoshop crashes - but this time there is a crash report to send to Adobe ..... the report found NO fix.
    How many more days before I lose the ability to print to my big Epson P9000 printers?   I feel totally uncertain and can only hope that I can get some work done.  At least I have 2 hard drives with El Capitan and Photoshop that I can plug into one of the  MacPro computers and get back to work if I need to do that ... that's what I did for the past 4 weeks....

    Richard
    http://www.wilderness-studio.com
    SolonPhotos
    SolonPhotos
    Participating Frequently
    October 25, 2016
    My MacPro can print to 2 Epson P9000 printers - but after one good day printing to my Epson 3880 it now crashed Photoshop.  I have updated the OS and the Epson drivers --- 
    I thought (hoped) that the problem was fixed .... but now I can NOT print to my 3880.  I worry that tomorrow I will again lose my ability to print to my big P9000 printers as well ...

    richard
    tracia9909417
    tracia9909417
    Participant
    October 25, 2016
    Still crashing despite doing *everything* suggested!  This is killing my productivity.  Like a previous poster mentioned, I am opening my files in preview to print but the extra steps are way too time consuming.  PLEASE PLEASE PLEASE come up with a fix soon.   Many of us are small business owners and we simply can't keep playing games and trying new "fixes" every other day.  This is really making me think twice about using Adobe products. 
    tracia9909417
    tracia9909417
    Participant
    October 25, 2016
    Still crashing despite doing *everything* suggested!  This is killing my productivity.  Like a previous poster mentioned, I am opening my files in preview to print but the extra steps are way too time consuming.  PLEASE PLEASE PLEASE come up with a fix soon.   Many of us are small business owners and we simply can't keep playing games and trying new "fixes" every other day.  This is really making me think twice about using Adobe products. 
    J
    Jose Paredes
    Participating Frequently
    October 25, 2016
    Same here..., come on Adobe.., a lot of work waiting to be printed.
    K
    kellyn77778475
    Participating Frequently
    October 25, 2016
    Yes.. still crashing here as well.
    I managed to print a few times but now thats it.. quits every time!
    Also i have no icc profiles as they have all been deleted.

    What's going on here? It's just getting silly now!
    Completely unacceptable guys.. Not happy 😞
    johnw35532740
    johnw35532740
    Participating Frequently
    October 25, 2016
    PS is still crashing after update to Sierra 10.12.1.  I was able to print 1 image, then PS crashed when I tried to print image # 2. This happened both on my desktop and laptop.  This is unacceptable!
    K
    kellyn77778475
    Participating Frequently
    October 25, 2016
    Still crashing every other print... and all the printer ICC profiles have vanished! What on earth is going on here?
    A
    AndrewGransden
    Known Participant
    October 25, 2016
    PS is still crashing. Epson XP630 and 3880 printers deleted and reinstalled with no solution to this problem. What has Adobe been doing???? This is totally acceptable customer service.
    B
    blasbulk
    Participating Frequently
    October 25, 2016
    Still crashed.
    Show more replies
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