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Jqqerry
Jqqerry
Inspiring
August 8, 2022

P: Object Selection or Select Subject Crashing

  • August 8, 2022
  • 53 replies
  • 3290 views

This bug often occurs on the Ryzen CPU5900x desktop.

I don't know how exactly reproduce.

but just step was simple.

 

1. Just pick Object Selection tool -> Sometimes Crash.

2. Just click "Select Subject" -> Sometimes Crash too.

 

This Computer driver is Nvidia Studio driver(Rtx2070) latest version.

 

I've only seen those crashes happen randomly in those two tools.(or function?)

Of course, every time a crash report appears, I pressed OK to submit it. Since there were several errors since last month... I think I pressed the error report about 20 times.

 

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    53 replies

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    R
    Rabbit mus
    Participant
    August 9, 2022

    I just installed Photoshop 2020 because I was fed up with this crash. If we see the bug fix in the community, we will install the latest 2022 version again.
    It was so painful for me to have a crash until the bug was fixed.

    Jqqerry
    JqqerryAuthor
    Inspiring
    August 9, 2022

    23.4.1 version may not be the solution. Should I roll back to 23.3.2? It's a broken version of the liquify zoom.

    Jqqerry
    JqqerryAuthor
    Inspiring
    August 9, 2022

    @CShubert 

    this time, I turned on Photoshop again while working on the rollback version of 23.4.1. Now, as soon as I turned it on, there was a crash. Crash content has been sent.

     

    <?xml version="1.0"?>
    <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
    <crashreport serviceVersion="4.7.0" clientVersion="4.7.0" applicationName="Adobe Photoshop" applicationVersion="23.4.1" build="20220615.r.547" source="Windows-Client" crashType="n/a">
    <time year="2022" month="8" day="9" hour="13" minute="30" second="29" timeoffset="540" timezone="´ëÇѹα¹ Ç¥ÁؽÃ"/>
    <user guid="04e7bbee-c575-453c-abd7-d5814f96687f"/>
    <system platform="Windows 10 Pro" osversion="10.0" osbuild="19044" applicationlanguage="en-us" userlanguage="ko-KR" oslanguage="ko-KR" ram="81861" machine="AMD Ryzen 9 5900X 12-Core Processor" model="AMD64 Family 25 Model 33 Stepping 2" cpuCount="24" cpuType="8664" cpuFreq="3693 MHz" processorArchitecture="9"/>
    <gpu>
    <gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2070 SUPER" description="NVIDIA GeForce RTX 2070 SUPER" driverDate="20220721000000.000000-000" driverVersion="31.0.15.1693" videoModeDescription="2560 x 1440 x 4294967296»ö" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_1E84&#38;SUBSYS_C7291462&#38;REV_A1&#92;4&#38;2283F625&#38;0&#38;0019" installedDisplayDrivers="nvldumdx.dll"/>
    </gpu>
    <crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFC2AE1DB9D">
    <backtrace crashedThread="0">
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    <registerSet>
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    <register name="RBX" value="0x0000017DFBE45700"/>
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    <register name="EFL" value="0x0000000000010246"/>
    <register name="LastExceptionToRip" value="0x0000000000000000"/>
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    </registerSet>

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    <dumpType>
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    <hbLogSessionDllStatus>

    </hbLogSessionDllStatus>
    </crash>

    </crashreport>

    A
    appneka
    Participant
    August 9, 2022

    I use intel12700 + nvidia 3070 card + 32ram.

    Until last year, the Subject function and object selection were really useful. There was no crash.

    But Crashes happen too often this year..

    It's sad that I press the button in fear every time, worrying that there might be a crash...

     

    Jqqerry
    JqqerryAuthor
    Inspiring
    August 9, 2022

    @CShubert 

    I received the error in the same email as yesterday and sent you the system information as well.
    I wrote down my email address, so please check it. There are probably some errors reported. If not... There's no way.

    Jqqerry
    JqqerryAuthor
    Inspiring
    August 9, 2022

    @CShubert  thanks for reply...... 

    I reported error at least 20 times....

    Of course, I also wrote an email.

    First, I will reinstall 23.4.2 and reproduce the crash and report error...

    D
    Deibai
    Participant
    August 9, 2022

    In fact, I've been getting advice from people around me for months because of this crash, but all I can do is to refrain from using the crash function to the fullest.....

    Photoshop 2021 has no such problem at all, so I'm sure it's only 2022 problem.

    CShubert
    Community Manager
    CShubertCommunity Manager
    Community Manager
    August 8, 2022

    Hi @Jqqerry sorry to hear this. 

     

    I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html That will help us diagnose the crash. 

     

    It may help if we could see your Photoshop System Info. Launch Photoshop, and select Help >System Info...and copy/paste the text in a reply.  

     

    Thank you,

    B
    Ba25563456r18q
    Participant
    August 8, 2022

    I have both Windows and Mac.

    Mac hasn't experienced this kind of crash yet, but on Windows PCs, using the Object tool or Subject feature... Four to five times out of ten crashes occur. Virtually unavailable. Is it a problem with Windows 10? Maybe...

     

    I thought it might be because Photoshop was not installed properly, so I reinstalled the 23.4.2 version exactly 6 times....

    K
    KainDa
    Participant
    August 8, 2022

    I cannot use the select subject or object selection tool because it crashes every time.

    gpu is fine. (3080rtx)

    Show more replies
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