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Jqqerry
Inspiring
Aug 8, 2022 5:30 AM UTC
Needs More Info

P: Object Selection or Select Subject Crashing

This bug often occurs on the Ryzen CPU5900x desktop.

I don't know how exactly reproduce.

but just step was simple.

 

1. Just pick Object Selection tool -> Sometimes Crash.

2. Just click "Select Subject" -> Sometimes Crash too.

 

This Computer driver is Nvidia Studio driver(Rtx2070) latest version.

 

I've only seen those crashes happen randomly in those two tools.(or function?)

Of course, every time a crash report appears, I pressed OK to submit it. Since there were several errors since last month... I think I pressed the error report about 20 times.

 

This topic is closed to new replies. Start a new post to keep the conversation going.

53 replies

Participant
Aug 10, 2022 4:19 AM UTC

Crash occurs as soon as Photoshop is turned on, and crash occurs when Photoshop restarts and select subject is used.

 

At least, if you don't use the select subject function, it doesn't seem to crash, but it's embarrassing to crash as soon as you turn on Photoshop. I don't even know what to do. Will the fixed version be updated this week? =(

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Jqqerry
JqqerryAuthor
Inspiring
Aug 10, 2022 1:19 AM UTC

Thank you for your response. Many people are suffering. I don't know when the next release will be, but I hope the fix will be reflected soon. Thank you.

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CShubert
Community Manager
Community Manager
Aug 9, 2022 3:14 PM UTC

Thanks everyone for your posts and system info. The team has a fix for this bug and should be in a future release.

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Participant
Aug 9, 2022 2:33 PM UTC

There are four cases in which this crash has occurred so far.

a. When open a image, jsut crash sometimes.

b. When pick or use object selection tool

c. When press Select Subject

d. When start PS....

 

And what this crash has in common is that once it happens, if you're lucky, you have to restart it once, and if you're not lucky, you have to restart it at least four or five times to continue working without the crash.

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Jqqerry
JqqerryAuthor
Inspiring
Aug 9, 2022 2:19 PM UTC

@Rewinde I saw that you attached the links of other people. I knew that many people suffer from this problem while sharing the experiences of many people with my team members, but I'm surprised and sad that more people actually experienced the crash and it's still going on. I hope Adobe fixes this quickly...

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Participant
Aug 9, 2022 1:14 PM UTC

I check the release notes + fixed issue pages every morning before I start working. And the Adobe community checks for new ways to fix these crashes. Actually, there's nothing new. I've been looking at the Burgriffort articles that people like me have reported earlier.

 

I hope the bug is fixed. Please stop starting my ridiculous day. I want to use the select function without a crash.

And on days when the crash is severe, the crash occurs as soon as the image is opened, and on days when it's really severe, it happens as soon as the photoshop is turned on. I don't think it's a lucky day. I want to stop watching Crash.

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Participant
Aug 9, 2022 11:38 AM UTC

This is not just a matter of 23.42. This bug has already been reported since the beginning of the 2022 version. Will it be fixed next year? How long do we have to wait?

 

also, This causes a crash not only when you open the image, but also when you open the object selection tool, select subject.

 

They didn't get an answer for months for me to leave a link. What does that mean? They don't use Photoshop anymore, they're familiar with the crash situation like the comments above, and it's their workflow to restart Photoshop and continue working when it doesn't crash.

This is a bug that needs to be fixed. It's not a GPU defect or a driver or configuration issue.

 

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/object-selection-tool-crashes-photoshop/td-p/12536541

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-23-0-2-crashes-with-object-selection-tool/td-p/12559720

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-2022-crashes-when-creating-or-opening-files/m-p/12770974

 

https://community.adobe.com/t5/photoshop-ecosystem-discussions/object-selection-tool-freezing-2022/td-p/12741971

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Typhonart
Inspiring
Aug 9, 2022 10:59 AM UTC

Industry Standard - 4th main tool in a toolbar crashes PS 99% of the times.

I'm glad we can pay for downgrades, increased instability, and all the updates on neural filters that nobody uses XD

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Participant
Aug 9, 2022 9:42 AM UTC

This should be fixed in the next update.(23.5)

Because it's August now. And maybe 23.5 is the last update of the 2022 version this year, and it's been tough all year because of this crash.

If it doesn't get fixed in this update, it will go to 2023 version, and there have been many bugs reported every time the photoshop of the masin version is released.
And I don't know if this crash will be reflected in the priorities of those bugs... It means you have to wait at least a few more months.

 

It is also a problem that everyone has become too familiar with the crash caused by using select subject, object selection tool, select and mask.

I just want this update to end by rebooting Photoshop over and over again and praying that that doesn't crash like that kind of crash.

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Participant
Aug 9, 2022 7:31 AM UTC

It's not fun to experience a crash. In fact, you can tolerate "slowness" while using a tool. But "can't even use it" is extremely harsh. With the introduction of Adobe Sensai, we loved the automated selection features, but the 2022 version of Photoshop (now 23.4.2) is virtually unavailable. I thought it was because my GPU was old after the first crash (because my GPU was 1070)
So if I had to upgrade my computer anyway, I thought this was the right time, so I paid a lot of dollars and changed the CPU to 12th generation 12900K, and the GPU had a hard time buying and installing 3080.
However, the frequency of crashes has become rather frequent, and I wonder what I spent a lot of money for. I feel very pathetic.

 

It is fun to use any function of Photoshop.
But now I'm afraid to use functions. This is because the workflow of the photoshop that I enjoyed working on disappears due to the crash.
So I even have a strange habit now. After you take an action (e.g. painting a brush), always save it before using a function such as a subject or object selection tool.
And it's good if there's no crash, and if there's a crash, we reboot Photoshop and try again.
If you succeed by rebooting, it's fortunate that it ends with one, but in severe cases, you have to turn off and turn on Photoshop six to seven times in a row.

This is a gamble.
So I think this needs to be fixed much faster than other bugs.

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