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Participant
October 28, 2021

P: Crash on using Select Subject or Object Selection Tool on Windows

  • October 28, 2021
  • 196 replies
  • 69393 views

Just got the new update for Photoshop v23.0. I cannot use the object seletion tool anymore without Photoshop crashing after a few steps.

This topic has been closed for replies.

196 replies

Mohit Goyal
Community Manager
Community Manager
September 25, 2022

Hi all,

 

Please update the Nvidia Graphics drivers to the latest version, which came out last week, and let us know if that helps to resolve the crash issue. For steps, see this: https://helpx.adobe.com/photoshop/kb/known-issues.html#app-crash-with-tools

 

Thanks,

Mohit

Participant
November 19, 2021

Photoshop 23.0.1 insta-quit/closes "crashes" for me as well - immediately on clicking on the object selection tool.
All other functions in PS seem to work sofar.
Windows OS does not crash nor does the PC, just PS.

It does not seem like crash reports are generated (if they are I have yet to be able to find them).
Brand new i7-12700K PC with 64GB RAM, win 11 pro, and an Nvidia GTX960 GPU. All drivers and software are up-to-date (have November 2021 dates).

After finding this thread and doing some troubleshooting I have found:

  • Photoshop v22.5.1 works fine (thank you to @Kukurykus for the suggestion), no issue with the same object select tool (I am using this version as a workaround until v23.0.x is fixed).
  • On v23.0.1 with very small 50x50 pixel files, the object select tool does not crash PS. Once I get up to a ~250x250 pixel, blank new file, the object select tool starts to crash PS to the Win 11 desktop.
  • The crashing behavior happens regardless of all of the existing troubleshooting steps (mostly around video card setting and drivers).

So, in short - with 2 versions of PS installed at the same time, and one works but the other crashes, it seems to be an issue with v23.0.1 that does not exist in v22.5.1.

Legend
November 20, 2021

@Steph218128400la1 Are you seeing a crash or freeze where you need to force quit. If the former - I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Couple of things to try:

1. If you restore your preferences using this manual method does it work correctly?

https://helpx.adobe.com/photoshop/using/preferences.html#Manually 

If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

 

2. Go to Preferences > Performance... and uncheck Use Graphics Processor. Restart Photoshop. Does the problem persist?

Jqqerry
Inspiring
August 11, 2022

I'm sure you saw this post.
Various crashes occur, but in most cases, it seems to occur in the function related to select. Even pressing w appears to cause a crash.

 

I reported a bug about object selection tool and select subject a few days ago, and Adobe said it will be fixed in a future release.

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-object-selection-or-select-subject-crashing/idi-p/13121012

this my post.

 

 

Zenofy
Participant
August 10, 2022

I am also having this issue - do we know the most recent version where this issue isn't present?

Known Participant
August 5, 2022

I just had this happen to me, again, as well.

I can recreate it with 99% confidence by simply:

no matter how long I have had photoshop open, and no matter how long it's
open through any number of computer sleep/wakes...

If it's the first time I utilize Object Select or Quick Selection, it will
crash. Period.

If I then open up Photoshop again, any future use of these tools is without
issue.

But, if I totally turn off the computer, turn it back on, and open
Photoshop for the first time a hard power on--it again doesn't matter how
long I use photoshop for any reason. The second I use either Object or
Quick Selection for the first time within the first session of Photoshop
since my most recent hard power on, it will crash photoshop.


--------
Evan Seccombe
[personal info removed by moderator ]

lanam62890569
Participant
August 5, 2022

First, sorry for typos and grammar, I'm not an english speaker and I have no time since I wasted too much on this issue. But I hope it may be helpful to users who are desperate like I was. Its a long read, in the end is a solution which solved a problem (at least for me). 

 

Photoshop was triggering hard reset of my computer when using some of the selection  tools - Object Selection, Select and mask, Remove background. This issue started from 2020 PS releases and included all later versions/updates. I am a motion designer who is  using mostly Adobe AI and AE so troubleshooting wasnt essential for my work and I have relied on an eventual Adobe engineers solution. Even Adobe doesn't seem to take any responsibility or interest on this issue to this day despite a fact that their Application in a very specific action is triggering hard reset of computer.

On 29 of July i lost 3 day work progress on a project I was working on in Photoshop. Due to an unexpected hard reset (i was resizing the image) i lost all files and all previously backed up versions (save assed) which were in the same folder which i didnt think is possible. The message was “Photoshop could not complete your request because of a program error”. Autosave, temp… nothing

 

Before that horror event i have already tried to update drivers, remove drivers, reset preferences as suggested and Yesterday i even bought new graphic card because i had and older one (NVIDIA GForce GTX 1060 3gb). As well as the new suitable power supply.

 

With a new graphic card my components are: 

 

Processor: Intel(R) Core(TM) i9-9900K CPU @ 3.60GHz

RAM/CHIPS 4*16 DDR

Discs: Samsung SSD 970 PRO 512GB 512105932800

TOSHIBA HDWD130 3000590369280

Motherboard: Gigabyte Technology Co., Ltd., Base Board Z370M DS3H-CF

GPU: NVIDIA GeForce RTX 3060

 

al running on Microsoft Windows 10 Pro  64-bit

 

The list of things that i have done to find a cause of the system crash:

 

Updating Windows, formating computer which included new installation of OS, all applications including Adobe suite, updating drivers.

Enabling/disabling all kinds of options in PS (plug ins, used memory, chache, rendering, file handling). Testing different options in Nvidia control panel, running RAM test etc...

 

And then (as i mentioned above) I bought a new Graphic card (NVIDIA GeForce RTX 3060) since Adobe support was suggesting that it is a GPU issue correlated with drivers or  insufficient/outdated hardware. 

Did not help, crashing again.  

 

In the event viewer crashes were labeled as Kernel Power no.41 critical events.

------ 

Eliminating possible causes was like this:

 

  1. Clean installation of graphic card and base drivers for specific model (to rule out clash of multiple CPU usage like ingame overlay and audio components)
  2. Running Photoshop in Windows safe mode (to rule out a GPU driver issue)
  3. Power supply testing - via FurMark app which is pushing all components (CPU and GPU) to work on max capacity
  4. Running Photoshop with integrated CPU graphics (without dedicated GPU)
  5. Processor and cooling issues were ruled out because rebooting was too precisely triggered by specific use of Adobe PS 
  6. Running windows with every Ram chip separately 
  7. And finally updating the motherboard driver / bios version in a safe mode - which solved the problem.

 

I had Bios version F10, now updated to F14

 

Solution which solved a problem: updating Bios version for Gigabyte Technology Base Board Z370M DS3H-CF 






Participating Frequently
July 28, 2022

Still the same for me.  Selecting the object selection tool causes a full reboot on my W11 computer.  Very stable with all other software.

Dimski
Participant
July 28, 2022

Unfortunately the update hasn't rectified the issue under Windows 10. Switching to Object Selection Tool straight up crashes Photoshop. 

Known Participant
July 19, 2022

I haven't been using PS for months, I open up latest version, go to object selection tool and boom. PC crashes to reboot. Why Adobe software has so many bugs 😞      

Known Participant
June 30, 2022

Still happening as of June 30 2022. Confirming it's the issue as described:

If it's the first time opening Photoshop, typically after waking the computer from standby, Magic Wand works fine, but the second I cycle to Object Select (and sometimes cycle through to Quick Select) PS crashes. This situation results a crash nearly 100% of the time.

Lance021
Participating Frequently
June 30, 2022

Try Adobe Photoshop 2022 / 23.0.1