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Participant
November 3, 2024

P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

  • November 3, 2024
  • 126 replies
  • 15900 views

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

126 replies

Participating Frequently
October 22, 2025

@Kevin Stohlmeyer  it's working in Trinidad now.. phew.. 

Participating Frequently
October 22, 2025

It works for me again: Firefly 1 and 3 as well as Nano Banana in the Beta.

 

But was down from Thursday til yesterday. How do I get a refund? As a small agency, we pay roughly EUR 100 a day for your services.

ivarex
Known Participant
October 21, 2025

Bonjour, c'était pareil pour moi, l'iA ne fonctionnait plus sur tout le pack Adobe, mais ça viens revenir, tout refonctionne !! 

Participating Frequently
October 21, 2025

For all experiencing this problem since last week, the two different bug threads have now been separated into different threads again.

1) for users that seem to have been affected by the Amazon issue (this thread)
2) for users who have been experiencing problems since the middle of last week: thread title has 16 October in the name.

Participating Frequently
October 21, 2025

@ Adobe tech dep: Last night i tried to attach credentials to work. That also gave an error. To all others: did anyone also experienced problems attaching/exporting credentials to a file?  Seems some servers are acting up on a broad scale. 

Participating Frequently
October 21, 2025

Also, a week seems like an inordinate amount of time to fix cruical Photoshop functionality that is affecting a large number of users.

Participating Frequently
October 21, 2025

I created the original thread from the 16th that got merged - I agree that it's helpful to separate them as it apprears to be two different issues and should not be conflated.

 

It's been almost a week now since I have been unable to use generative functions as the problems started on the 15th.

Participating Frequently
October 20, 2025

Kevin Stohlmeyer

once it's the same - similar topic, you can't post separately, I had that issue when i tried to post intially.

Kevin Stohlmeyer
Community Expert
Community Expert
October 20, 2025

@RondaSM I've contacted the team. Hopefully they can split them back out. 

Participant
October 20, 2025

Everything about generative features not working prior to today should be in it's own thread like it was before. AWS outage isn't our problem. It's something that was changed on the 15th.