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data5CC4
Participant
Nov 3, 2024 5:29 AM UTC
Needs More Info

P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

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    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    Oct 20, 2025 5:48 PM UTC

    It looks like someone merged a bunch of posts into this recent post from 10 hours ago which was dealing with the AWS caused outage. Longer-term outages or connection issues are different than the OP. 

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      ??? ???_??????6980
      Participant
      Oct 20, 2025 5:40 PM UTC

      מה לעשות עם זה שה

      AI

      ??בפוטושופ לא עובד למרות שאני משלם ויש לי קרדיטים, אני מחובר לאינטרנט ואני עם רישיון...

       משהו מוזר... מופיע לי הכיתוב הזה כל פעם:

       

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      ??? ???_??????6980
      Participant
      Oct 20, 2025 5:41 PM UTC

      משהט יכול לומר לי מה לעשות? כי אני גם לא מליח להשיג את תמיכה של אדובי בעניין...

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      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      Oct 20, 2025 6:13 PM UTC

      @??? ???_??????6980 the AWS outage is affecting all Adobe services including Firefly. 

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      Hayden295210840i56
      Participating Frequently
      Oct 20, 2025 4:43 PM UTC

      @Kevin Stohlmeyer doubt this is the case considering we were having this issue 7+ days ago... can't just pass it off as an Amazon issue

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        mariaa16781283
        mariaa16781283
        Participant
        Oct 20, 2025 4:43 PM UTC

        From Denmark, cant generate at all 

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        default464069295uj9yo
        Participant
        Oct 20, 2025 4:17 PM UTC
        I'm having trouble with Ai generative tool, it doesn't generate and after loading finishes the window (attached the screenshot)opens every time.
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        alec_5563
        Participant
        Oct 20, 2025 4:32 PM UTC

        There is currently an outage affecting AWS which a lot of Adobe products use, as well as other companies. Because of this, all AI tools in Photoshop is currently down. Looking at updates, it seems like it might be a bit until this is resolved.

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        josen44945299
        josen44945299
        Participating Frequently
        Oct 20, 2025 4:06 PM UTC

        Thank you for your information! When suppose to fix this?

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        Kevin Stohlmeyer
        Community Expert
        Kevin StohlmeyerCommunity Expert
        Community Expert
        Oct 20, 2025 4:05 PM UTC

        Amazon has stated that as they recover, they are throttling regions to reduce load. We're not totally in the clear yet. 

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          Daniel299666437igk
          Participant
          Oct 20, 2025 4:04 PM UTC

          These problems are likely due to the current Amazon Web Services outage that is also effecting other website and domain related things.  Problem with so much of the country/world relying on one set of services from another company.

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          Jara Cosphoto
          Participant
          Oct 20, 2025 3:24 PM UTC

          Right now it only works for me 10/2x when I try to use it, and it just says “error”... :/// My internet’s fine, my subscription’s fine… But I guess it’ll start working eventually. I’ll work on something else in the meantime. ^^

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          Elise377390101y0l
          Participating Frequently
          Oct 20, 2025 3:18 PM UTC

          @Kevin Stohlmeyer  still not working for me. I'm in the US. I noticed it's starting to turn back on for some regions but no luck here. 

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