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Participant
November 3, 2024
Needs More Info

P: (Oct) Photoshop Generative Fill Error This feature is not available in your region at this time.

Hi, i cant use generative fill, but yesterday it was woking without this error message, can anyone help?

389 replies

Participant
October 20, 2025

Hey, since i made the last update i can't generate anything, does anyone have this problem too ? 
Thank you ! 

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Participating Frequently
October 20, 2025

Same i have the same issue, in trinidad - full version & yet still no access to firefly or AI features 

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ivarex
Known Participant
October 20, 2025

Bonjour, je rencontre un problème avec l'iA généravive, elle ne fonctionne plus sous photoshop + l'outil supprimer et même dans tout le pack Adobe, avez-vous une solution ?? et suis-je le seul à rencontrer ce problème ??

Merci de votre retour

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Kevin Stohlmeyer
Community Expert
Community Expert
October 20, 2025

@ivarex there is a widespread AWS outage affecting Adobe services. See status.adobe.com for more information. 

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Participating Frequently
October 20, 2025

Still happening in Trinidad and tobago... 

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Participant
October 20, 2025

Still not working here in East US.  Getting this error when trying to use gen fill. 

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Participating Frequently
October 20, 2025

My issue is a little different to what I've seen here but could be because it's an Enterprise account - our IT team has checked everything and nothing is blocked... This has been the error message I've been getting since Wednesday morning randomly. No one in the IT team has changed any settings, so it's nothing to do with us as a company restricting services... please help.

 

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Participating Frequently
October 20, 2025

@Kevin Stohlmeyer current theory is that some of the users are affected by the Amazon outage (which seems to now be fixed), others such as myself have been unable to use the generative features for nearly a week which long preceeds the Amazon issue so appears to be unrelated

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Participating Frequently
October 20, 2025

Same for me. Still not working since Thursday for me in Germany.

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Kevin Stohlmeyer
Community Expert
Community Expert
October 20, 2025

@Sameer K this is most likely related to the widespread AWS outage affecting all Firefly services. 

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Participant
October 20, 2025

Yup, I'm thinking the same - 2 different problems. All Firefly related functions are not working for me since last week.

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