Inspiring

P: Photoshop 2020 + Wacom tablet problem: jumping elements

Forum|Forum|5 years ago
April 22, 2020
49 replies
3384 views

After the update to Photoshop CC 2020 (now 21.1.2), there are problems with working on the Wacom tablet: elements (especially smart objects and layers grouped in group folders) jump back and forth when moving and cannot be placed precisely.

This happens on several computers with different tablets.

This does not happen with other programs (inkluding Photoshop 2019, Adobe Illustrator CC 2020, Indesign CC 2020, Open Office, operating system and including Photoshop 2019).

The mouse is working proper.

View example:

https://www.dropbox.com/s/ws1k63n9epfcxfg/wacomspringen3beispiele.mp4?dl=0

I had called the Adobe support before and was finally referred to Wacom. After writing extensively with Wacom Support and performing various tests without success, I was referred back to Adobe (because the problem is only in Photoshop) and write with the Adobe support again – but without result. Now they send me to the forum.

My Setting (s):

x Wacom Intous 4 XL (PTK-1240)

And also: Wacom Intuos Pr M (PTH-651)

x IMac Retina 5K 27 'late 2015 (32 GB RAM / AMD Radeon R9 M395X 4 GB) + 2nd 27" Monitor

And also: Mac Book Pro Retina 15' mid 2014

x Mac OSX 10.15.4 (Catalina)

x Current Photoshop version CC 2020 (21.1.2)

x Current Wacom driver 6.3.38-3 (with all necessary settings in the »Security« system settings, as necessary and recommended: Approval for the driver: »Accessibility«, »Imput monitoring« ...

What was tried to fix:

x Set up a new clean user account on the IMac

x Reset Photoshop CC 2020 Preferences

x Working in Photoshop with GPU and without GPU support

x Installation of the older Wacom drivers version 6.3.37-3

x Repeated installation of the current Wacom driver version 6.3.38-3

All attempts had no effect.

Since Photoshop 2019 on Mac OS Catatlina is no longer fully supported, I urgently need a solution. Imediately I'm very frustrated and I hope, someone could help me.

Does someone have a similar setting, similar problems, an idea?

THX a lot for any help!

Hubertus

Windows

Show previous replies

the nobody

Participant

https://www.dropbox.com/sh/nkip77roryahjef/AAAGjImRjS3YYqxk6ThYw9B4a?dl=0

I hope the video is clear enough of what is my problem.

the nobody

Participant

I Have the same problem as you and also when I am cloning I use a lot Option key so use program Wacom the Option key. After 30 minutes of using it the key doesn't work anymore and I have to use the MacBook keyboard. I've been having this problem for more than a year now and I happened when I updated the software, is really frustrating because I need to restart the Mac every single time. I have been looking in internet and looks no-one has this same issue, crazy.

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FeedbackCommunityMemberAuthor

Inspiring

@ Chat-Rolfs… great! If further information or records are required, I can make them available...

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FeedbackCommunityMemberAuthor

Inspiring

@mh_tnm - thank you very much for your hint - but I think your problem is similar but different from the one we are talking about here. This is about jumping elements in the dokument when using a tablet pen (and especially not when using the mouse).

PS: I've just done another test with a graduation curve - there is no jumping for me.

M

matt-tnm

Inspiring

In case the (possibly related) adjustment layer lag would also benefit from a video I've added one here.

chad.rolfs

Participating Frequently

*HubertusausBerlin I wanted to relay a comment from the developers working on this:

"The IMG_0708 2.mov video is extremely helpful to showcase the problem. Very revealing in frame-by-frame watching what's happening and the order of the events. John H and myself want to express our thanks to the user who took the time & trouble to make the video!"

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FeedbackCommunityMemberAuthor

Inspiring

Hello chad-rolfs. Thx al lot! That would be so great!

chad.rolfs

Participating Frequently

We can repro this and are looking into a fix.

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FeedbackCommunityMemberAuthor

Inspiring

A shame - it would have been too nice too!

S