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FeedbackCommunityMember
Inspiring
April 22, 2020

P: Photoshop 2020 + Wacom tablet problem: jumping elements

  • April 22, 2020
  • 49 replies
  • 3384 views

After the update to Photoshop CC 2020 (now 21.1.2), there are problems with working on the Wacom tablet: elements (especially smart objects and layers grouped in group folders) jump back and forth when moving and cannot be placed precisely.

This happens on several computers with different tablets.

This does not happen with other programs (inkluding Photoshop 2019, Adobe Illustrator CC 2020, Indesign CC 2020, Open Office, operating system and including Photoshop 2019).

The mouse is working proper.

 

View example:

https://www.dropbox.com/s/ws1k63n9epfcxfg/wacomspringen3beispiele.mp4?dl=0

 

I had called the Adobe support before and was finally referred to Wacom. After writing extensively with Wacom Support and performing various tests without success, I was referred back to Adobe (because the problem is only in Photoshop) and write with the Adobe support again – but without result. Now they send me to the forum.

 

My Setting (s):

 

x Wacom Intous 4 XL (PTK-1240)

  And also: Wacom Intuos Pr M (PTH-651)

x IMac Retina 5K 27 'late 2015 (32 GB RAM / AMD Radeon R9 M395X 4 GB) + 2nd 27" Monitor

  And also: Mac Book Pro Retina 15' mid 2014

x Mac OSX 10.15.4 (Catalina)

x Current Photoshop version CC 2020 (21.1.2)

x Current Wacom driver 6.3.38-3 (with all necessary settings in the »Security« system settings, as necessary and recommended: Approval for the driver: »Accessibility«, »Imput monitoring« ...

 

What was tried to fix:

x Set up a new clean user account on the IMac

x Reset Photoshop CC 2020 Preferences

x Working in Photoshop with GPU and without GPU support

x Installation of the older Wacom drivers version 6.3.37-3

x Repeated installation of the current Wacom driver version 6.3.38-3

 

All attempts had no effect.

 

Since Photoshop 2019 on Mac OS Catatlina is no longer fully supported, I urgently need a solution. Imediately I'm very frustrated and I hope, someone could help me.

Does someone have a similar setting, similar problems, an idea?

THX a lot for any help!

Hubertus

    49 replies

    Show previous replies
    chad.rolfs
    chad.rolfs
    Participating Frequently
    January 14, 2021

    Wonderful, thank you @Charts 

    S
    Someone75
    Inspiring
    January 14, 2021

    With the last Update to Photoshop 21.1.1 and the newest Wacom driver, the problem has been fixed. There is a new Option in Wacom settings, now, where you could turn off a newly integrated Tip-Up assistant, which will stop the annoying jumping 85% of all events. Sometimes it keeps jumping, but one can deal with it, now.

    ... I thought it would have gone. But it was more a wish than reality. Actually the new option and the Update of Photoshop did not change this bug...

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    December 10, 2020

    Hey I'm not incurring these same issues. Has there been any updates to a fix? This is super inconveinent. 

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 16, 2020

    For me unfortunately also - I'm also use two monitors and this would minimize my working space on the tablet to the half.

    And yes – the jumping with this settings seems a bit better in fact, but it's still there. 

    S
    Someone75
    Inspiring
    November 16, 2020

    As I use 2 screens this would decrease the actually used size of my tablet to the half! Impossible solution for me... ...by the way, it did not work out anyway for me...

    B
    Bryan5CD1
    Participant
    November 16, 2020

    In the Wacom ‘Pen settings’, go to Mapping and check if ‘Force Proportions’ is checked. If not, check it. This seemed to fix the problem for me.


    (Also, I have Screen Area and Tablet Area both set to Full. Not sure if these make a difference.)

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 15, 2020

    Yes - I'm sure it's some kind of bug since Photoshop CC 2020, but unfortunately nobody seems to care seriously. Neither on the part of Wacom nor on the part of Adobe.

    B
    Bryan5CD1
    Participant
    November 15, 2020

    I have the same problem. Jumping items when trying to drag and place/drop items. Problem only happens when using Wacom pen, not when using trackpad.

    iMac late-2015 5k, Wacom Intuos Pro Large. All software up to date.

    Nothing I've tried fixes the problem. 

    B
    Bryan5CD1
    Participant
    November 15, 2020

    I have the same problem. Jumping items when trying to drag and place/drop items. Problem only happens when using Wacom pen, not when using mouse.

    iMac late-2015 5k, Wacom Intuos Pro Large. All software up to date.

    Nothing I've tried fixes the problem. 

    F
    FeedbackCommunityMemberAuthor
    Inspiring
    November 11, 2020

    Yes - this is still a problem and is becoming more and more serious. I am just wondering that only a few users are complaining about it.

    Aren't there any more people who work with the Wacom tablet - and not just draw, but also design in Photoshop with the pen at the same time? Don't they have this problem?

    I also still jet don't have an official or helpful answer from support. Also no notification that the problem will NOT occur in the same or similar environment.

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