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daniellieske
Known Participant
February 20, 2020

P: Photoshop 21.1.0 Choppy Panning when "Flick Panning" is disabled (windows 10, flick panning off)

  • February 20, 2020
  • 55 replies
  • 3048 views

I've Noticed this weird behavior after the latest 21.1.0 update:

When panning, the canvas  basically refreshes only after I have stopped my panning motion, so that there's no smooth movement during panning, only the state before panning and the state after panning. Feels extremely choppy. Only if I scroll REALLY slowly - like snail speed - I see the canvas following along my motion. As soon as I accelerate to a normal panning speed, the above behavior goes into effect.

I first thought that this might be a graphics card driver issue but then I noticed that when I turn on "flick panning" in the preferences, suddenly panning is performed smoothly (but, as to be expected, with the annoying floaty overshooting motion of flick panning, that I'd like to avoid).

If someone can confirm, this might be an issue worth investigating.

 

UPDATE 20th April 2021:

 

At least two users confirmed that the Navigator window plays a role in this problem. Scaling the Navigator window or closing it completely stops the problem from occurring in those cases.

 

Apart from closing the Navigator window and activating "Flick Panning", another workaround seems to be to activate "Scroll All Windows" in the options of the Hand tool. This also stops the undesired behavior but obviously comes with potentially unwanted side effects.

This topic has been closed for replies.

55 replies

chad.rolfs
Participating Frequently
June 24, 2020
chad.rolfs
Participating Frequently
June 24, 2020
Yep, that's the issue. I think we have that documented.  Thanks for confirming Morris!  
morris.c
Participating Frequently
June 24, 2020
Yes. I have a Logitech G203 gaming mouse. 
I tried the following Polling Rate settings (using Logitech G HUB)

1000: 100% laggy, unusable
500:  100% laggy, unusable
250: sometime some "stutter" but usable
125:  buttery smooth!

So I'm assuming the problem is the polling rate.

chad.rolfs
Participating Frequently
June 24, 2020
Also do either of you have gaming hardware (video card/mouse) with mouse polling set higher than 120Hz?
chad.rolfs
Participating Frequently
June 24, 2020
Thanks for the added detail.  If you set it to Recommended 100% or other OS Scaling settings, does it still happen?
morris.c
Participating Frequently
June 24, 2020
OS Scaling 125% (Recommended 100%)

chad.rolfs
Participating Frequently
June 24, 2020
Also, what is your OS Scaling set to?  What percent and is it the (Recommended) scaling?  We have another bug we're fixing where panning snaps back to original location and selection coordinates are wrong.  
daniellieske
Known Participant
June 24, 2020
Just updated to test this. The problem remains exactly the same.
morris.c
Participating Frequently
June 24, 2020
Hi Chad.
The problem is still present in the 21.2 release, since the 21.1 update.
The last version without this issue is the 21.0.3.
chad.rolfs
Participating Frequently
June 24, 2020
Hi Daniel and Morris.  Is this still a problem in the most recent update that came out last week (21.2)?