P: Photoshop 22.1.0 - Program Error using Spot Healing tool and using Select and Mask

Yes ...the memory issue is that Adobe forgets they are taking $120 million dollars per month from subscribers.

Same issue here. i'm using MacOS Mojave. IMac Pro 128gig ram. This happens immediately when using large 16bit files and takes several "option clicks" with smaller jpg files. Seems like some kind of memory issue

No, Andrew I do not want to be an unpaid beta tester. I already have three low paying jobs and don't need another unpaid job on top of that looking for issues and bugs for Adobe. My company pays for my work version and I pay for my teaching version, so you are making double off just me.

As you can see from this forum that there is a definite issue with the program that did not exist until this roll-out. The healing brushes are an important part of my everyday work and now that I have rolled back to a prior version I am not having the issue. So that should be a sign that 22 is not working.  The Pen tool, which I am also having issue with since the previous version, I have complained about in another forum and asked for help with no solution. The tools lock up and I have to stop what I am doing, save, close the image and reopen the image for the tools to go back to working. What a ridiculous problem to have. And it happens on both PC and MAC. Yet no solution for 6 months.

I have called tech support and their answer did not work either and the issues came back.

Fix the issues and find the solution quickly. This is what Adobe used to do. Is that not what we pay your company for? I create quality work for my clients and I use Adobe products because they have been so reliable of the past twenty something years. I use Adobe products to teach my students and I tell them you are the greatest invention since the darkroom. Are you still? 

A very upset customer.

I am experiencing this issue as of the latest update.

I no longer can use my healing brush tool.  I get the same message unable to complete request due to program error

Andrew,

I have downgraded and it appears to have resolved the problem I was facing with the spot heal tool. There has been a lot of -ve debate around, 22.1.0, which I can understand. I hope that next week the correct level of focus and resource are put to fixing the latest release and that your position changes so that ownership is taken and the customers problems become your issues.

I’d hope that some lessons will be learnt and that better Q&A of future releases will become the norm.

The $120M monthly revenue could be put at risk if it doesn’t.

Word of warning, because I forgot: downgrading will not migrate settings and presets. So better make a backup before downgrading.

*CatherineA  and everybody else reading this:

By participating on an unpayed basis we are making the situation permanent; the problem will become only bigger in the future.

With cloud Adobe gave up quality control and out-sourced beta-testing to us paying customers. I would be okay with this, if it were a PAYED program.

In other words: Please don't support this behaviour. Please resist Adobe's continuous quite clever attempt to make you working for them without payment. Therefore being able to streamline their in-house quality control/roll-out-testing/quality tech support. Thx.

"Adobe PreRelease program" =

"Dear customer, please try to research the bugs of our beta-software." =

"Please do our job - and even feel great for PARTICIPATING! Thank you very much. Yours sincerely, your dedicated Company."

Welcome to the PS-Cloud-World: What version would you like? What bugs are the least annoying ones? 😉

SCNR

@andrew_sender 

I honestly would prefer not to repeat myself: Your behaviour is DISGUSTING.

Don't use us as unpayed beta-testers!

Re-introduce quality control on your end!

• Given the last updates: You OBVIOUSLY don't do any testing at all before rolling out 'updates'.
• Looking at your software from an IT-pro's point of view: State of current PS-source code seems to be just a HORRIBLE mess (no debug information within error messages?? Excuse me?? First-year computer science students learn not to do it this way). The sotware is aged. Code of core components need to be modernized. Fancy new features won't make it in the long run, when core code is buggy/messy/old.

I'm working both in graphics design and IT and have seen quite some companies fail, because they realized too late that they had to modernize coding.

Stop milking customers. Or at least invest the milked money into PROGRAMMERS.

Start caring about your customer base now. Or are you really BEGGING that Adobe will be the Kodak of photo-software? [Cynically, hopefull I'm wrong: Or maybe you already have planned for this and given up?.... Too expensive to invest in modernizing code of core compenents? Too expensive to hire good software developers/testers/quality control personal? And believe me: You need A LOT OF those people....]

BTW, I started with Photoshop v1.0, gave countless seminars.

I PERSONALLY would like PS to stay on the market, as I invested so much time into mastering it. Would YOU TOO??

It's so sad; IMO Adobe-Behaviour is just driving PS against a concrete wall on a long-time time scale. 😐

Please act NOW. At least relay the ongoing mood shift of once loyal customers - seen in many pro retoucher forums - to quality control (if there are still a few people working in this department?...)

Thx.