P: PhotoShop 22.2 unusable

Hi all, thanks for reporting these issues and we want to let you know we are actively hunting down the root cause. We are so far unable to reproduce this issue on the development team, so I need to ask for some volunteers to provide some process logs and system information.

We are at a point where we need more information to help identify any patterns in what is going wrong so we can fix it. I will provide the steps needed to collect your process and system information, but need volunteers. Who can help us?

I’m on MacOS Big Sur 11.2.1 and this temporary fix let me work the whole day in PhotoShop without any problems on many different images. I’ve even got InDesign, Bridge, Word, Mail and Safari open at the same time.

same problem on a macbook with catalina

Same problem here.
This solved the presets syncing to off (thanks), but still have full ram problem.
OSX Catalina in a MacBook Air

Adobe support contacted me. While they didn’t have a fix for this problem, they provided me a temporary solution. With a special configuration file you can force preset sync off. 

This solution gave me back a stable and usable PhotoShop 22.2.

I’m posting this here because the 22.2 Update also contains some security relevant fixes. I don’t think that anybody should be using an older version while waiting for a real fix.

1. Close Photoshop on all machines
2. Find your Adobe Photoshop 2021 Settings folder
   Mac: Users/[username]/Library/Preferences/Adobe Photoshop 2021 Settings
   WIN: Users\[username]\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings
3. Create a file PSUserConfig.txt in the Adobe Photoshop 2021 Settings folder if it does not yet exist.
4. Add „PresetSync 0“ to PSUserConfig.txt (without quotation marks). This will force preset sync OFF.
5. Restart Photoshop

Remember to remove the „PresetSync 0“ from PSUserConfig.txt once Adobe fixed this problem.

Same here on my Win 10 PC. When sync is enabled, Photoshop uses all of my 32GB Ram for about 10 minutes and the releases it. This happens each and every time I launch PS, although my presets are only very few.

During those 10 min, only maybe 1 min PS uploads files. The rest of the time it still uses all of my RAM without doing anything.

Same here on two different Windows 10 PCs

@claudia_cci_rodriguez  

I have the same problems and everything I tried didn’t help. Please help.

@claudia_cci_rodriguez I'm having the same problem here. PS takes all the RAM of my PC. Any solution?

I had the same problem with my two macs. After trying to disable the preset syncing feature, PS always freezes with the spinning colored wheel, even if I let it work for more than 30 minutes, when the system reports to be short on available RAM. I tried Adobe support, but after more than one hour with the employee taking control of my mac, she gave up and reinstalled version 22.1.2. I'll wait for a new update.