Skip to main content
Giulio Zanni
Participant
October 26, 2021

P: Photoshop 23.0 crashes when trying to use touchscreen

  • October 26, 2021
  • 112 replies
  • 22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

This topic has been closed for replies.

112 replies

gunesg2097698
Participating Frequently
November 29, 2021

Hello, I turned on windows ink , on wacom pen settings and now photoshop works completely fine. Before that, photoshop was freezing after a short while so I couldn't have a crash report. In the earlier versions, in order to have a better experience you needed to turn the "windows ink" off and put a little script in the plug-in folder. But in this version, I think they changed it. So my problem seems solved for now =  ) Thanks for the help

Participant
November 28, 2021

It doesn't crash, so I can't put in the crash report. It just doesn't do anything. It ignores then pinch zoom, or pans. But it doesn't crash or anything. But when I use the magnifying tool the pinch zoom works fine.

Legend
November 28, 2021

@gunesg2097698 You are probably seeing a different crash. However, I'm not seeing any submitted crash reports from you in our system. If you haven't done so already, please submit all Crash Reports along with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html Start a new thread after you submit your crash with your email address.

 

@Ester6C2A Your issue has nothing to do with this thread. Please start a new discussion.

Participant
November 28, 2021

So I'm using Surface book 3, and the regular gestures pinch zoom doesn't work, I have to use the magnifying tool, and I can pinch zoom. If I don't use the tool, I can't do it. But the pan gestures work fine, no tool needed.

gunesg2097698
Participating Frequently
November 28, 2021

I re-updated my photoshop to the latest version 23.0.2 hoping the crash problem would be solved,  the pen pressure wasn't working. Once I tried to close the programme it crashed. The problem is not solved for me. I'm working on a windows 10 64-bit. 

Legend
November 23, 2021

@ishas50966954 pinch zoom is working fine for me here on a Suface 4.

 

If you restore your preferences using this manual method does it work correctly?
https://helpx.adobe.com/photoshop/using/preferences.html#Manually
If that doesn't solve it, you can quit Photoshop and put the Settings folder back.

ishas50966954
Participant
November 21, 2021

I am having the same issue, I am using surface pro as soon as I zoom in or zoom out using touchscreen the menu bar disappears the brushstroke doesn't show when I draw I have to zoom in/out to see where I drew. I uninstalled and reinstalled creative cloud but the issue is still not fixed. It does not crash but only way to is to restart and have same problem in 5 seconds

 

Participant
November 19, 2021

can someone tell me where to find the spaces plugin im so lost

Participating Frequently
November 18, 2021
I do not have any problems with pinch/zoom or any other gestures.

Dell 2-n-1
Windows 10 home
--
Regards,

Mark Erlenmeyer
Participant
November 18, 2021

I'm using the Surface Book 3, the 23.0.1. update fixed the ability to gesture pan: left, right, up, down. But I'm still not able to pinch zoom in or out. I don't know if anyone else is having this problem. It doesn't crash when I try to zoom, but it doesn't zoom in or out either... What's going on?