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Giulio Zanni
Giulio Zanni
Participant
October 26, 2021

P: Photoshop 23.0 crashes when trying to use touchscreen

  • October 26, 2021
  • 112 replies
  • 22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

    This topic has been closed for replies.

    112 replies

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    L
    LastShotPhoto1
    Participant
    November 12, 2021

    Still crashing on microsoft surface. Not getting a dialog box, just a hard freze that I need to close with the task manager. works fine until I try to pinch to shrink or move the photo with two fingers.

    J
    juliank36946938
    Participating Frequently
    November 11, 2021
    That's odd. Wacom cintiq pro here too and all is good again after the
    update.

    www.julian-kenning.com
    M
    marke73287947
    Participating Frequently
    November 11, 2021
    Prior to 23.0.1, we were only crashing when using touch. I never had a
    problem with Active Pen on my Dell 2-n-1. With 23.0.1, my Pen still works
    fine and touch is back to normal.
    There might be an issue with your specific hardware. Maybe the fix caused an
    issue with the drivers for your Wacom device?


    Regards,

    Mark
    PixelSurgery
    PixelSurgery
    Participant
    November 11, 2021

    It all worked fine for be before 23.0.1., now Photoshop crashes when I use my Wacom Cintiq Pro 😞

    H
    hakokoto
    Participating Frequently
    November 11, 2021

    Hi, I have submitted crash report with the same Email. Hope helps to find out something.

    WizWorldLIVE
    WizWorldLIVE
    Inspiring
    November 11, 2021

    Thanks, Mohit!

    Should we turn Spaces back on, now? What does it actually do? Deactivating it hasn't negatively impacted PS at all as far as I can tell.

    M
    marke73287947
    Participating Frequently
    November 11, 2021
    Touch screen crash is resolved on my Dell Inspiron 2n1. I never had an
    issue with my active pen.

    Thanks for the fast turnaround on the fix!

    --
    Regards,

    Mark Erlenmeyer
    J
    J453
    Legend
    November 11, 2021

    @hakokoto you must be hitting something different now. There's a section in this document on how to get the crash reporter dialog to show again: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html 

    D
    defaulthqcm8tk48jgi
    Participant
    November 11, 2021

    THANK YOU!  Problem seems to be FIXED on my HP Envy 360x with this update.  Appreciate it

     

    D
    defaulthqcm8tk48jgi
    Participant
    November 10, 2021

    So under your announced 'fix' it states 'Crash when trying to select with Windows Pen on SURFACE STUDIO.  Is this the 'fix' if you are also on HP Envy 360x, or just the Surface Studio????

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