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Giulio Zanni
Giulio Zanni
Participant
October 26, 2021

P: Photoshop 23.0 crashes when trying to use touchscreen

  • October 26, 2021
  • 112 replies
  • 22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

    This topic has been closed for replies.

    112 replies

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    Micah Player
    Micah Player
    Inspiring
    November 10, 2021

    Problem is solved for me, thank you! 

    H
    hakokoto
    Participating Frequently
    November 10, 2021

    Seems the crash is totaly randomly, now I can not open any PSD or jpg files. Even no chance to report, it just crashed to desktop.

    H
    hakokoto
    Participating Frequently
    November 10, 2021

    After new 23.0.1 update, If I try to open or save files to PSD or PSB, it still crashed. If I only open one jpg file, it will work well.

    W
    wight-st
    Participating Frequently
    November 10, 2021

    Can confirm I'm no longer getting crashes when using touch input. Appears fixed. Cheers!

    Mohit Goyal
    Community Manager
    Mohit GoyalCommunity Manager
    Community Manager
    November 10, 2021

    Hi all,  

     

    We're happy to announce the release of Photoshop 23.0.1. This update includes the fix for this issue. To see the list of all fixed issues, click here

     

    To update Photoshop to 23.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. More detailed instructions for updating  

     

    Let us know if the update resolves the problem for those affected and share your feedback with us.  

     

    Thanks,

    Mohit

      D
      default3d7ndt0w3c4s
      Participant
      November 10, 2021

      Mine is doing the same exact thing! It says there isn't a update for it yet either...

      B
      Bronson5DAD
      Participant
      November 9, 2021

      Yeah, im having the same annoying issue. Ive gotten so use to the touch screen, its like apart of the main dynaics of photoshop. When will it be fixed by?

      samanthad73470799
      samanthad73470799
      Participant
      November 9, 2021

      I have the same problem on a surface studio

       

      themadtattershawnee
      themadtattershawnee
      Participant
      November 8, 2021

      We're having the same problem and have not received any support for a fix yet. We submitted a bug report here (https://community.adobe.com/t5/photoshop-ecosystem-bugs/photoshop-latest-version-20211101-crashing-randomly/idi-p/12491077) and have removed all addons, reset settings, installed the latest pro graphics driver, etc. Enabling touch causes crashes during use and random crashes even when not in use.

      WizWorldLIVE
      WizWorldLIVE
      Inspiring
      November 8, 2021

      The workaround works perfectly...kinda seems like the "Spaces" plugin is just bloat. I might keep the fix permanent even after a patch does come someday...

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