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Giulio Zanni
Giulio Zanni
Participant
October 26, 2021

P: Photoshop 23.0 crashes when trying to use touchscreen

  • October 26, 2021
  • 112 replies
  • 22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

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    112 replies

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    D
    defaultk2wievob26hx
    Participant
    October 29, 2021

    Same issue on my HP Envy. any touchscreen and it crashes

    russellm27747538
    russellm27747538
    Participating Frequently
    October 28, 2021

    You know Chad, This happens on the regular and effects the Surface line constantly with your major updates. When are you guys at Adobe going to get it together and realize that people have Surface Studios and other Surface products that we do touch and use a pen? It is getting tiresome.

    J
    J453
    Legend
    October 28, 2021

    @powerful_image15D5 I found your crash report, and you were hitting this issue. Thanks for submitting a crash log.

    chad.rolfs
    Community Manager
    chad.rolfsCommunity Manager
    Community Manager
    October 28, 2021

    Major facepalm moment and massive apologies!  We're working on getting a fix out ASAP.  In the meantime the workarounds are to either just disable and not use touch or disable the Spaces plugin by simply renaming it with a ~ 

     

    If you disable the "Spaces" plugin then the crash goes away.
    To disable rename the "Spaces" folder in Plugins to "~Spaces".
    Change
    C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\Spaces
    To:
    C:\Program Files\Adobe\Adobe Photoshop 2022\Required\Plug-ins\~Spaces
      P
      powerful_image15D5
      Known Participant
      October 28, 2021

      I don't know why a post of mine was integrated into this support ticket--in my issue I was specifically describing my issue being with the Wacom On-Screen controls overlay being brought up. This causes PS v23 to crash everytime (at least while the GPU is activated via PS Prefs) The On-Screen controls can be brought up either by touch OR by mouse, it's the overlay, not the Touch controls that cause the crash.

      P
      powerful_image15D5
      Known Participant
      October 28, 2021

      On Cintiq 13 Pro Touch, I can use the pen well enough to draw in photoshop v23.0.0., but the second I use touch controls to bring up an on-screen overlay, it crashes.

       

      Video here for the crash happening.

      https://youtu.be/Bs0bapED0q0

       

      I talked to Nividia chat support to ensure I was using the latest drivers, which are installed, with the latest wacom drivers available for this produce. Video shows all of this information being correct. 

      Video then shows me using Photoshop with a pen on a pre-made document, showing I can draw with the pen and mouse input just fine. It's when I click an indicated On-Screen controls that then I lose all input and PS crashes.

       

      When I deactivate the GPU from the PS Preferences, I don't get this issue.

       

        P
        powerful_image15D5
        Known Participant
        October 28, 2021

        And just to clarify, never had this issue with the last version. This is a brand new, consistent problem with v23.0.0.

        cm21751832
        cm21751832
        Participant
        October 28, 2021

        Since the Update photoshop doeesnt allow me to zoom in and out usinng my finger or use my surface pen- if I use the touch screen at all- photoshop crashes. I have the surface pro 3.  So maybe just make photoshop the way it was before the update.

        R
        Rosalina Sea
        Participant
        October 28, 2021

        Just responding to mention that this is also happening to me after the update. 

        Micah Player
        Micah Player
        Inspiring
        October 28, 2021

        I've submitted a couple crash reports, all of these sound similar. Is there any word on an update? I always prefer to be working on the latest version if possible.

        J
        juliank36946938
        Participating Frequently
        October 28, 2021

        Yes. Don't. 

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