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Giulio Zanni
Participant
October 26, 2021

P: Photoshop 23.0 crashes when trying to use touchscreen

  • October 26, 2021
  • 112 replies
  • 22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

This topic has been closed for replies.

112 replies

Participating Frequently
October 28, 2021

Exactlly the same here with my Cintiq 24 pro. The moment I 'touch' photoshop, it freezes. I feel rejected.
Seriously though, I tried countless times and it happens each time without exception. If I disable touch input I can work with photoshop. If I disable 'Use Graphics processor', I can "use" touch without crashing most of tehe times, but without hardware accelaration it's not actually usable. It's slow and erratic. Also very often the Brush cursor changes into the move tool cursor, which then remains present regardless of what tool is actually active. Things get really slow and messy with 'Use Graphics processor' disabled.
I submitted a crash report.

CGEN Media
Participating Frequently
October 28, 2021

Yep same here, Cintiq 27QHD (firmware 2.6.37), latest driver 6.3.44-3,crashes when using pinch zoom and moving around the page. Not sure if thats the only issue as can't get past the crash.

Have submitted crash report and rolled back to 22.5.2 which is working fine.

Participant
October 28, 2021

Same for me on my Cintiq pro 24 the gestures do not work, if you try Photoshop crashes, also for pen you can also use your fingers which makes the tablet unusable. Send many report.... Photoshop 22 work correct on same pc.

Participant
October 28, 2021

This exact thing is happening to me as well. I am able to use the pen on my Surface but the minute I try to zoom or do any touch actions I get a crash message. Very frustrating as I have a lot of work to get done. I sent multiple crash reports. 

WizWorldLIVE
Inspiring
October 28, 2021

So...basically don't update yet if you have a touch interface?

Participant
October 28, 2021

Also having this issue. New Surface Pro 8, Windows 11, fresh Photoshop install. Any attempt at touch input on the canvas causes a short freeze, then the crash dialog pops up.

Participating Frequently
October 28, 2021

Ah, yes. I guess it's related to my Cintiq? Cheers for relocating me to the right thread.

Legend
October 28, 2021

@wight-st Thanks for submitting a crash report. You are hitting the issue in this thread.

Legend
October 27, 2021

@bd.photography You're hitting this issue as well.

Participant
October 27, 2021

I'm not able to use Photoshop 2022 with touch gestures. Eg. zooming with 2 fingers. Just touching the screen with 2 fingers and  Photoshop crashes. Sometimes also when just touching the canvas.

Even resetting all doesn't help. 

 

System is current Windows 10

Participant
October 27, 2021

One additional information:

I've submitted a crash log and entered the same email I'm using here.