Participant

P: Photoshop 23.0 crashes when trying to use touchscreen

Forum|Forum|4 years ago
October 26, 2021
112 replies
22954 views

The system automatically updated to PS 23.0. Now the PS crashes when trying to zoom in or tilt the image by hand on the touchscreen. I tried to disable the graph

Windows

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wight-st

Participating Frequently

This is happening to me too. Just updated and have now experienced at least 5 crashes within 30 seconds of starting Photoshop. Tried resetting preferences, and disabling third party plugins. No dice. I'm gonna roll back until this is fixed.

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Lavrentivs

Participant

I have the same problem with my Surface Go. The previous version worked without problem when I use pinch to zoom, now it crashes whenever I try. I will need to reinstall the previous version. This is annoying, please fix it.

Giulio ZanniAuthor

Participant

@Micah Player Yes, I am on a Lenovo but works as the Studio and I have exactly the same problem. The same happens on my HP laptop

Micah Player

Inspiring

This is also happening to me on my Surface Studio 2. The moment I try to pinch to zoom or use two fingers to pan, everything freezes up and a crash error is generated.

talos72

Inspiring

When trying to navigate canvas with Cintiq, PS locks up. I have to force close app. After that I can't run PS. Only reinstall seems to work.

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J453

Legend

Does it crash out (disappears back to the desktop) or freeze, and you have to force quit?

talos72

Inspiring

I have to force quit. Then trying to restart it gets stuck on the welcome screen a lot of times. So I have to reinstall. To be honest I am not even sure if it is only the touch functions of my tablet that cause it. But last few times trying to pinch and zoom canvas did the app in.