Inspiring

P: Photoshop 23.3 opens images with everything in white color.

Forum|Forum|8 years ago
December 28, 2017
150 replies
77262 views

Hey!

Just updated my Photoshop to 23.3 version. And when I'm trying to open any RGB file - it opens with all layers colored in white color. Seems like RGB is not active at all.

IF I transfer it into CMYK - all good.

Windows 10 Home.

Below is the print screen of RGB file turned into CMYK. Cuz I was unable even to make a printscreen in RGB.

Show previous replies

L

Linda Pradetto

Inspiring

Well, it worked, I unticked GPU compositing. Nice bug you included into your update! I spent all afternoon yesterday trying to get this fixed with a person from Adobe! Finally had to revert to the previous version. M

ust say, I wasn't happy then and am still a little perturbed! Please do not "fix" things that are not broke!

J

Jacob Co.

Community Manager

Thanks to all who are sharing details. For anyone else experiencing the issue, please:

- Ensure your GPU drivers are up to date

- Share your system info here (launch Photoshop, and select Help >System Info...and copy/paste the text in a reply)

- Turn off GPU compositing as others have mentioned, if GPU driver updates don't help

For anyone who already solved the issue by turning off GPU compositing, I recommend still checking your GPU driver and letting us know if any update fixed it.

Ged_Traynor

Community Expert

@AngrySoundman

Did you disable the GPU Compositing and restart Photoshop as in my screenshot above

A

AngrySoundman

Participant

My PSDs are displaying fine when first opened. Selected image and layer thumbnails are showing.

However, as soon as any attempt to edit or show a differrent layer is attempted, all images go white.

This is happening with any files working in 8 bit. If I covert to 16 bit, everything works normally.

Stumped.

A

AngrySoundman

Participant

I would like to add that this has never happened before and I updated last night.

I

ivorygull1995

Participating Frequently

Yep, that's solved it, thanks very much,

I

ivorygull1995

Participating Frequently

I've just let my work machine update to 23.3 today and I can no longer open tiff files - it jsut gives a blank window.

A quick search shows a previous update also caused the same issue so has anyone else experienced the same problems today?

Thanks!

Dave

Ged_Traynor

Community Expert

Hi

Go to preferences > performance > advanced settings and uncheck this option, restart Photoshop

Pranesh_ZA

Known Participant

Hi

Not sure if this is an issue that has been reported before and if there is a possible work around. I use the curves layer for contrast adjustment. I updated Photoshop yesterday and it seems that everytime I use the curves layer now my photo is covered with a all white canvas...

Have reverted to previous version of the app for now...

Ged_Traynor

Community Expert

Hi

Go to preferences > performance > advanced settings and uncheck this option, restart Photoshop

Pranesh_ZA

Known Participant

Thanks let me try that.

S

Sweeney12

Inspiring

Hi,

I logged on last night and there was an update:

I have tried to Comd + J and even used Right click duplicate layer but all i get is a white layer, if I then turn off both layers or the new one the image is then white even though my thumbnail shows the image?

Ged_Traynor

Community Expert

Hi

Go to preferences > performance > advanced settings and uncheck this option, restart Photoshop

F

Furncare Marketing

Participant

After opening a PNG file and adding text, the entire canvas shows up as white. I have tried embedding the PNG onto a 16:9 (1920 x 1080) canvas. Also tried the same with different file formats (tif, jpeg). What am I doing wrong?