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P: Photoshop 27.4 (GA) Export As says "An unknown error occurred."

Forum|Forum|8 days ago
February 23, 2026
21 replies
332 views

New realease 27.4 - Can't Exports Artboards as JPG and others formats (ctrl+alt+shift+W)

Whenever you try to export artboards with 'Exports As' and choose JPG, it shows unknown error in all of them. Doesn't matter which way you try to do this or format - the window export is freezed (grey) - not JPG or PNG or others.
*it's also happen in the beta version.

Photoshop Ver: 27.4.0
Beta Ver: 27.5.0

We'll be glad for a quick reply asap.

Srishti Bali

Community Manager

Hi All,

Thanks for your patience and for sharing the required info. We’re able to replicate this issue and the team is working on a fix. In the meantime, please try the following workarounds:

Use File > Save As > Save As a Copy to export as JPG.
Export artboards individually from the Layers panel.
Revert to Photoshop 27.3, which users report works correctly.

Regards,

Srishti

dand54367905

Participant

Only in beta version! Regular version works fine!

Alexander Art Gordon

Participant

This problem appears to be widespread. I am experiencing the same.

JenulR

Participant

Having the same error after updating to the latest version. For now try to use “save as” and then “save as a copy” until they fix it

R

Raul A. Bustamante

Participant

Same error message in here since the latest update of Photoshop ( Adobe Photoshop Version: 27.4.0 20260218.r.15 6bd4063 x64 (final, Release) ), Everything was working perfect until I've installed that update last week.

J E L

Community Expert

Hi @dand54367905, I’m sorry to hear export in Photoshop isn’t working for you. Can you explain what happens when you try to export a file? Can you also let us know what version of Photoshop you are using and which OS you are working on? We need a bit more information to find out exactly what’s going wrong. If you can share screenshots or tell us what error messages you are getting, that would be helpfull, too. Many problems can be resolved by resetting your preferences. Have you tried that yet?

JenulR

Participant

The latest version as of now, and I’m on windows 11. It’s simple to reproduce just go to export and export as. Then you can’t export.

dand54367905

Participant

For several weeks, Export has not been functional

Mystic_painter5319

Participant

@Srishti Bali I’m having the exact same issue and can’t Export As JPG files.

Adobe System Info.txt

2-26-2026 2-37-02 PM.mp4

Ged_Traynor

Community Expert

@Mystic_painter5319 there’s a similar thread below, I tested on my system and can reproduce your issue

Something else I noticed, if you try to open another image from the file open menu, you get this error, tried with various images.

Mystic_painter5319

Participant

Step 1. Open a new canvas. Step 2. Drag an image into the canvas. Step 3. Click Export As. Step 4. Change file format to JPG. Receive “An Unknown Error Occurred” message and I’m then unable to export the file.

E

equilius

Participant

For me it was the same, I just rolled 2 updates back to 27.3 and it works fine, the 27.3.1 update and 27.4 this feature does not work no matter what I did, and if you turn off legacy export you wont get the same options as here, even the quality preview is terrible. If you insist using the export in 27.4 then from preferences export turn off legacy export and you will get and export screen similar to this one.
Hope this helps:)

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