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Shay_HCL
Inspiring
February 23, 2026

P: Photoshop 27.4 (GA) Export As says "An unknown error occurred."

  • February 23, 2026
  • 35 replies
  • 1021 views

New realease 27.4 - Can't Exports Artboards as JPG and others formats (ctrl+alt+shift+W) 

Whenever you try to export artboards with 'Exports As' and choose JPG, it shows unknown error in all of them. Doesn't matter which way you try to do this or format - the window export is freezed (grey) - not JPG or PNG or others.
*it's also happen in the beta version.
 
Photoshop Ver: 27.4.0
Beta Ver: 27.5.0
 
We'll be glad for a quick reply asap.

 

 

      35 replies

      Show previous replies
      D Fosse
      Community Expert
      D FosseCommunity Expert
      Community Expert
      March 7, 2026

      You need to post the exact error message, preferably a screenshot.

      antoniotand
      antoniotand
      Participant
      March 7, 2026

      everytime i click to export a document, it appears “unindentified error, see in the console”. i tried saving on legacy, but it stays blank and it doesn’t save either.

      Wabber_HM
      Wabber_HM
      Inspiring
      March 4, 2026

      I’m on Adobe Photoshop Version 27.4.0 on Windows 11 and the legacy Export As dialog now gives me this error when trying to export a JPEG. As I mentioned in a previous report, the new Export As dialog does not produce usable reduced-file size PNGs, which is why I’ve continued to use the legacy dialog which handled it better.

      Currently the workaround is to just keep switching between legacy for PNGs and the current version for JPEGs, but it’s far from an optimal workflow.

      Just wanted to bring this to attention before legacy is fully broken and it no longer becomes possible to quickly produce optimized, usable PNGs like it used to be able to do.

       

      S
      Shay_HCLAuthor
      Inspiring
      March 4, 2026

      It is UNACCEPTABLE that, after 10 days since the last UPDATE, with THIS HUGE PROBLEM/ISSUE, the development team still hasn't resolved it with a patch.

      It's very frustrating and I'm very disappointed. 😤

      It makes me wonder, why do we continue to UPDATE our versions if this is the lazy feedback we receive?

      Srishti_Bali
      Srishti_Bali
      Legend
      March 3, 2026

      Hi All,

       

      Thanks for your patience and for sharing the required info. We’re able to replicate this issue and the team is working on a fix. In the meantime, please try the following workarounds:

      • Use File > Save As > Save As a Copy to export as JPG.

      • Export artboards individually from the Layers panel.

      • Revert to Photoshop 27.3, which users report works correctly.

       

      Regards,

      Srishti

       

       

        dand54367905
        dand54367905
        Participant
        March 3, 2026

        Only in beta version! Regular version works fine!

        Alexander Art Gordon
        Alexander Art Gordon
        Participating Frequently
        March 3, 2026

        This problem appears to be widespread. I am experiencing the same.

          JenulR
          JenulR
          Participant
          March 3, 2026

          Having the same error after updating to the latest version. For now try to use “save as” and then “save as a copy” until they fix it

          R
          Raul A. Bustamante
          Participant
          March 1, 2026

          Same error message in here since the latest update of Photoshop ( Adobe Photoshop Version: 27.4.0 20260218.r.15 6bd4063  x64 (final, Release) ), Everything was working perfect until I've installed that update last week.

           

            J E L
            Community Expert
            J E LCommunity Expert
            Community Expert
            February 27, 2026

            Hi ​@dand54367905, I’m sorry to hear export in Photoshop isn’t working for you. Can you explain what happens when you try to export a file? Can you also let us know what version of Photoshop you are using and which OS you are working on? We need a bit more information to find out exactly what’s going wrong. If you can share screenshots or tell us what error messages you are getting, that would be helpfull, too. Many problems can be resolved by resetting your preferences. Have you tried that yet?

              JenulR
              JenulR
              Participant
              March 3, 2026

              The latest version as of now, and I’m on windows 11. It’s simple to reproduce just go to export and export as. Then you can’t export.

                dand54367905
                dand54367905
                Participant
                February 27, 2026

                For several weeks, Export has not been functional

                 

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