Skip to main content
M
Matthias.G.ermany
Inspiring
May 22, 2026

P: Photoshop 27.7 on-device Remove Tool model remains unavailable

  • May 22, 2026
  • 33 replies
  • 1808 views

Hello Adobe team,

I am reporting an issue with Photoshop 27.7 on Windows 11 where the new Remove Tool on-device generative AI model cannot be enabled on an NVIDIA GeForce RTX 5080.

The “Device” option remains greyed out, even though all documented requirements appear to be met.

SYSTEM SUMMARY

Photoshop version: Adobe Photoshop 2026 / 27.7

Operating system: Windows 11

GPU: NVIDIA GeForce RTX 5080

VRAM: approximately 16 GB

DirectX: DirectX 12 / DirectX 12.2 available

NVIDIA driver: current and newer than Adobe’s stated minimum requirement

Photoshop GPU acceleration: enabled

Photoshop GPU status: GPU is detected and allowed

Available disk space: sufficient

The GPU is usable for normal Photoshop GPU acceleration.

The important detail is that Photoshop appears to detect and use the RTX 5080 for general GPU acceleration, but in the system information / GPU identification path the card is shown as:

NVIDIA GeForce RTX 5080 UNKNOWN

This strongly suggests that the issue is not general GPU acceleration, but the separate GPU qualification or capability check used for the on-device AI model.

WHAT I ALREADY CHECKED

I confirmed that “Use Graphics Processor” is enabled in Photoshop.

I checked the Remove Tool / Image Processing preferences.

I confirmed that the Remove Tool setting is set to “Faster”.

I also checked the “more stable / safer” setting path and switched back as needed.

I restarted Photoshop after changing the setting.

I reset Photoshop preferences.

I deleted / reset the relevant Photoshop user configuration data under AppData / Roaming.

I reinstalled Photoshop 27.7.

Adobe removal / cleanup components were triggered during reinstall.

The additional / advanced Adobe cleanup tool had to be started manually again.

I checked that the GPU is detected by Photoshop.

I checked that GPU acceleration is not disabled.

I checked that the VRAM requirement is fulfilled.

I checked that the NVIDIA driver is current.

I checked that the issue is not caused by insufficient disk space.

The standard Remove Tool components were installed automatically during the Photoshop reinstall.

After the the complete reinstallatiom I saw the missing “Remove Tool advanced components” anr installed manually the Photoshop plug-in through the Creative Cloud app.

So the issue should not be caused by missing Remove Tool Advanced  components.

I considered whether the Windows system language / locale could be involved, but there is no evidence for that so far.

Despite all of this, the on-device option remains unavailable.

SNIFFER / GPU DETECTION SUMMARY

The Photoshop GPU sniffer runs successfully and detects the RTX 5080.

The GPU is not rejected for normal Photoshop GPU acceleration.

The relevant situation is:

GPU detected: NVIDIA GeForce RTX 5080

GPU acceleration: enabled / allowed

DirectX: available

VRAM: sufficient

Photoshop system info reports GPU as: NVIDIA GeForce RTX 5080 UNKNOWN

So the card is not missing, disabled, or unusable in Photoshop. The problem seems to happen later, in the qualification path for the local AI model.

COMPARISON WITH OTHER USERS

Other users appear to report the same or very similar issue with RTX 50-series / Blackwell GPUs.

Reported affected GPUs include RTX 5070 Ti, RTX 5080, and RTX 5090.

The pattern appears to be the same:

Windows 11

Photoshop 27.7 or recent Photoshop version

Current NVIDIA driver

RTX 50-series GPU

More than enough VRAM

GPU acceleration works in Photoshop

Remove Tool on-device model remains greyed out

Photoshop system info may show the GPU as UNKNOWN

This suggests that the problem may be related to RTX 50-series / Blackwell GPU qualification rather than an individual local installation issue.

CURRENT CONCLUSION

At this point, this does not look like a local configuration problem anymore.

The RTX 5080 fulfills the published requirements:

RTX 30-series or newer

At least 14 GB VRAM

Current NVIDIA driver

GPU acceleration enabled

Remove Tool set to Faster

Sufficient disk space

However, the on-device model is still blocked.

My suspicion is that Photoshop 27.7 currently does not correctly qualify some RTX 50-series / Blackwell GPUs for the local Remove Tool AI model.

The GPU works for normal Photoshop acceleration, but the separate on-device AI model check seems to fail because the GPU is internally treated as UNKNOWN or is not yet properly whitelisted / recognized.

REQUEST TO ADOBE

Please confirm whether RTX 50-series / Blackwell GPUs, especially the RTX 5080 and RTX 5090, are currently officially qualified for the Photoshop 27.7 on-device Remove Tool AI model on Windows.

If they are supposed to be supported, this appears to be a bug in the GPU detection / qualification / gating logic for the local AI model.

A clear confirmation would be helpful:

Is RTX 50-series support currently expected to work in Photoshop 27.7?

Is the UNKNOWN GPU identification relevant to the Device option being greyed out?

Is this a known issue?

Is a fix planned for an upcoming Photoshop Beta or release build?

      33 replies

      tee_9682
      tee_9682
      Participant
      June 16, 2026

      new RTX driver 610.62 just came out. anyone tried with the new driver? I rolled back to an older version of PS so I can’t test it.

      JohnDG Photography
      JohnDG Photography
      Known Participant
      June 17, 2026

      I've installed 610.62 and on the 27.9.0 20260614.m.3573.
      Nothing changed. My 5080 is recognised, but not used for AI functionality. All processing goes to my cpu.

      tee_9682
      tee_9682
      Participant
      June 17, 2026

      thanks. that is some weird behavior. another weird thing is on VMware it lets you select on device processing while running generic VMware gpu driver. cant believe this is still not fixed in 27.9. probably wont be fixed till 27.99.

      M
      Matthias.G.ermanyAuthor
      Inspiring
      June 16, 2026

      a new beta is released Adobe Photoshop Version: 27.9.0 20260614.m.3573 f286363  x64 (beta, PublicBeta) in memory of jeff schewe.

      But my error message is the same (I delete my beta folder (C:\Users\***\AppData\Roaming\Adobe\Adobe Photoshop (Beta) ) to take care that the old profile has no influence to the error message. 

       

      JohnDG Photography
      JohnDG Photography
      Known Participant
      June 15, 2026

      My RTX5080 (Asus) is recognised, but instead of using the GPU, photoshop uses the CPU to process generative remove.
      I don't get the too less memory message. 
      Latest Studio drivers, 610.47 - May 26, 2026
      Photoshop 27.9

        D
        Dryice30906806v7se
        Participant
        June 14, 2026

        Remove Tool Advanced Components are already installed on my system, but the “Device” option is still greyed out.

        System info:

        Photoshop 27.7.0
        Windows 11 64-bit, build 10.0.26200.8655
        GPU: NVIDIA GeForce RTX 4090
        GPU accessible RAM: 24,138 MB
        Driver version: 32.0.16.1047
        Use GPU: 1
        Use OpenCL: 1
        isGPUCapable: 1
        isGPUAllowed: 1
        HasSufficientRAM: 1

        Photoshop uses the RTX 4090 normally for GPU acceleration, but System Info shows:

        NVIDIA GeForce RTX 4090 UNKNOWN, NVIDIA

        Since the required components are installed and the GPU meets the VRAM requirement, this looks like an internal GPU qualification issue for the on-device Remove Tool model.

        Can Adobe confirm whether the “UNKNOWN” GPU entry is causing the Device option to remain unavailable?

        M
        Matthias.G.ermanyAuthor
        Inspiring
        June 13, 2026

        today i get a clear informafion: at Adobe Photoshop Version: 27.9.0 20260610.m.3569 5354c19  x64beta 

        my rtx 5080 has not enough vram *lol*

        before with  27.9.0 20260603.m.3562 1a80e9b it was nonsense

        vladinir37492500kny1
        vladinir37492500kny1
        Participating Frequently
        June 13, 2026

        I've been dealing with this problem for six months or even longer. I've tried it on different computers, but I can't solve it. Today, the cloud version stopped working.

        Rockabilly Outlet
        Rockabilly Outlet
        Participant
        June 12, 2026

        Here, the same thing happens—the feature remains grayed out and this is the case on two different PCs running Windows 11 with an RTX 5090 and an RTX 4080.
        I tried contacting Adobe Support, but I haven't received a response yet. 🙁

          M
          Matthias.G.ermanyAuthor
          Inspiring
          June 13, 2026

          Would be nice if someone with a rtx5090,  rtx4090 or a amd gpu with more than 16gb RAM would try the newest beta 27.9.0 20260610.m.3569 5354c19  x64 (beta, PublicBeta)
          to check the error message. it would be interesting if 16gb are now not enough or if the ram size detection failed 

           

          F
          finepetphoto
          Known Participant
          June 13, 2026

          3090 with 24GB VRAM and the newest beta it actually installed. Funny thing is I was trying it earlier today and spent about an hour copying and pasting data from windows sandbox where it downloaded lol. 

            jonathan_bdlf
            jonathan_bdlf
            Inspiring
            June 12, 2026

            Same over here running an Intel Arc A770 (16GB of VRAM)

             

            Filiperr
            Filiperr
            Participant
            June 8, 2026

            Hi — I am having the same problem: I have a Macbook pro M4 max with latest version of PS and for the last few days the Remove tool in Photoshop (desktop) has become very slow and frequently shows a "check your internet connection" error, even though my connection is fast and stable. The generative part of the tool keeps failing or dropping to non-generative mode. I've already ruled out my network. 

            joachim57
            joachim57
            Participating Frequently
            June 4, 2026

            Share your view. I'm not shure if it makes any difference, but great if you will try it out.

            Let us know about results

            Brg

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices