P: Photoshop 27 neural filter skin smoothing We've temporarily disable this feature because of error

I'm relatively new to this community but this is the third time I have posted on this thread about the disablement of the Face Skin Smoothing in Neural Filters for the last 2 Beta updates.

What I want to know is whether anyone at Adobe is reading these and is going to respond because at the moment it feels like we are all just talking to thin air (and each other). When will Adobe tell us what is going on? 

Am I even in the right place to get a response or is this just a chat forum? Is there a way to raise a fault ticket?

@Srishti Bali still not fixed in version 27.1

27.1 Update, and two Neural Filters still does not working.

Perhaps what they intend to do is eliminate them and pass everything on to AI.

This is still not working and I am still running on an older version of Beta but it would be helpful if you could actually give us an update about the problem and when it will be fixed. 

I tried doing this an still got the error messagae

As of today, November 16th, both the version released with an automatic, unrequested update to v.27, which already had the same problem in its beta version, and the latest version before v.27, the filters don't work. I wonder, as a user of a paid service, how can it be possible to cause damage and inconvenience, even at work, to people who, once again, emphasize that they pay for a COMPLETE and FUNCTIONAL service, after two weeks? I understand there may be bugs, errors, and oversights, but we're talking about a problem that has been going on for over two weeks, as this and other forums attest. Looking forward to your feedback and updates, so we can work and do what we love: be creative!

PS: I use an iMac m1 and a MacBook Air m2, both of which are currently not working. I'll be sure to edit this comment/complaint if a fix is ​​found.

Thank you and keep up the good work everyone.

when it will get fixed its been more than 2 weeks

Hello Sir my name is Anuradha Kumar. In my Photoshop 2026 some filters are not working like skin softening and smart portrait act in neural filter.