Known Participant

P: Photoshop 27 neural filter skin smoothing We've temporarily disable this feature because of error

Forum|Forum|6 months ago
October 25, 2025
58 replies
5152 views

Tried to use this feature today (worked fin in previous version of PS) and today, after upgrading to ver 27, I get the "We've temporarily disable this feature because of an error" message. Of course I don't know what that error is, but pretty sure it's an error.

Running Windows 11 25H2 build 26200.7019

AMD Ryzen 7 7000
AMD 6600X 8G (latest drivers)

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responsible_face5E5E

Participant

After installing version 27, the Smooth Skin and Smart Portrait filters stopped working. After selecting any option, an error message appears: "The filter has been temporarily disabled due to an error."
I installed the previous version, and the same problem occurred. I had to revert to version 22.2 to even get the Smooth Skin to work...
Of course, I installed the latest drivers for my graphics card. I set it as default, gave it more RAM, and then reset it. I wasted a whole day on this.
I've had enough!

onazole

Inspiring

Perhaps what they intend to do is eliminate them and pass everything on to AI.

TerryGee

Participant

This is still not working and I am still running on an older version of Beta but it would be helpful if you could actually give us an update about the problem and when it will be fixed.

bugsizzy

Participant

I tried doing this an still got the error messagae

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Fausto_Fiore0097

Participant

As of today, November 16th, both the version released with an automatic, unrequested update to v.27, which already had the same problem in its beta version, and the latest version before v.27, the filters don't work. I wonder, as a user of a paid service, how can it be possible to cause damage and inconvenience, even at work, to people who, once again, emphasize that they pay for a COMPLETE and FUNCTIONAL service, after two weeks? I understand there may be bugs, errors, and oversights, but we're talking about a problem that has been going on for over two weeks, as this and other forums attest. Looking forward to your feedback and updates, so we can work and do what we love: be creative!

PS: I use an iMac m1 and a MacBook Air m2, both of which are currently not working. I'll be sure to edit this comment/complaint if a fix is found.

Thank you and keep up the good work everyone.

Nihal356806295xcc

Participant

when it will get fixed its been more than 2 weeks

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Anuradha276128158hou

Participant

Hello Sir my name is Anuradha Kumar. In my Photoshop 2026 some filters are not working like skin softening and smart portrait act in neural filter.

Ged_Traynor

Community Expert

@Anuradha276128158hou it's a known issue in version 2026

https://community.adobe.com/t5/photoshop-ecosystem-bugs/p-photoshop-27-neural-filter-skin-smoothing-we-ve-temporarily-disable-this-feature-because-of-error/idi-p/15570199

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StefanKlein

Known Participant

If you´re finally fixing Skin Smoothing, you should also adress the problem that "skin" is not only in the face, but also the rest of the body. Skin doesn´t end at the blue box in my screenshot! For this kind of image, which is not something uncommon, you just cannot use the filter.

And btw. if both sliders are set to have the least possible effect, the filter should not smooth anything at all. It´s really bad that it always smoothes, not matter, how low you set the sliders. And that also not in line with how actually every other PS filter works.