Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
147765 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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D

DigiPub

Participant

Thx so much. It works for me. PS 25.12 passed the "Reading Preferences" and started up!

H

Hsw8106241952

Participant

still cant open

M

Merry_worker5D38

Participant

Am stuck with same problem from last two days. Photoshop won't open at all stuck at loading screen. Did anyone resolved the problem ?

B

bigolives@sky.com

Participant

anyone else having trouble opening photoshop after latest update running on Windows 11. 2 days now & still now joy after updating drivers & deleting plugins the program just hangs when 'reading preferences' The beta program does the same aswell.

Any thoughts Adobe?

A

AmrSherifAdel

Participant

in the last 3 days, my Photoshop did not open

it keeps loading forever, I tried to uninstall the program and reinstall it again, and this did not work

is there a solution for this?

P

Paul255789450prw

Participant

Hi, I had the same issues and contacted Adobe via the chat line,the problem is a bug in all Beta apps which is causing the photoshop issues, the Adobe technician was granted access to my PC & had to use a Adobe creative cloud cleaner tool!

He cleared the issues and un-installed all Beta apps and told me NOT to re-install any Beta apps until the bug issue is cleared, which they are working on now! Hope this helps...

D

Danielsmith5320

Participant

The same issue has happened to me. The icon bounces up and down, but when I check my finder it says the application is not responding. I deleted the preferences and even uninstalled the app and redownloaded it. Still no luck. Have you found a solution??

Omineus

Known Participant

Got the same issue!

Omineus

Known Participant

macOS Sonoma 14.6.1

Photoshop: 25.11

My Photoshop crashed while starting up.

It uses over +40GB of RAM during startup and then indicates that it has crashed and I need to force close it.

I have tried:

- Restarting my Mac

- Updating my Mac
- Starting Photoshop while holding Shift key - (Starting without 3rd party plugins)
- Removed all plugins
- Starting Photoshop while holding: Shift - Option - Command (starting while deleting the settings)
- Deleting and reinstalling the Adobe Photoshop folder (with scripts etc.)

Still no success.

Hopefully someone can assist me with this issue! Everything was working fine yesterday.

natashah93244772

Known Participant

There's no reply??? What gives. I'm experiencing the same exact problem and have tried everything you have.
We have work to do and are dead in the water.

I

IT1969

Participant

Whenever i try to open illustrator or photoshop or beta. the application is showing not respponding, in addition to that it is consuming memory leak . how can i resolve this issue.

Note : photoshop when i switch back to 2021 version its working however beta and illustrator is not woking at all .kindly some one assist me.

MAcbook M1 pro
ram 16 gb

U

Ulrich_Ghezzi3849

Participant

remove all Betas AR BR PS ....

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