Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
返信数 475.
147763 ビュー

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

前の返信を表示

P

phonseking

Participating Frequently

I remove these beta apps:

Media Encoder beta
After Effects beta
Premiere Pro beta and
Character Animator beta

and photoshop opened right away.

N

NancyaMay

Participant

What's the phone number to call? I'm still having the issue and have uninstalled all the Beta apps. I'm so frustrated. Adobe is known as a good product but I'm seriously thinking twice now.

Derek Cross

Community Expert

Hi Karel31729961zpgw

Have you tried uninstalling the Beta version of Photoshop (if you have it installed) and then closing and reopening the application?

H

hmitchmd

Participant

When this happened to me, i tried everything and then finally called Adobe support who had it fixed in about 30 minutes or less. They went deep into my system renaming and deleting old Adobe remnants that were still hanging out from several iterations ago. Call them.

U

Ulrich_Ghezzi3849

Participant

Omineus,

remove all Adobe Beta

J

jamidon

Participant

After updating to 25.11 Photoshop would no longer launch, but rather it would get stuck on the splashscreen. Following your adivce by removing the beta applications fixed my problem. (Running on a currently updated 2023 Mac). Thanks.

G

gunerkorali

Participant

Hi, my photoshop and the Beta both keep crushing since two days! I'm running iMac Retina 5K, 27-inch 2020 computer. Has anyone faced this issue recently?

Guner