Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
返信数 475.
148559 ビュー

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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F

Francisco27371233mk8l

Participant

its freez and I cant do enithing. I have to restar de pc

F

Francisco27371233mk8l

Participant

The same problem today. Its crashes opening Photoshop and ilustrator. I dont tray the rest of the programs. My computer colapsed

S

simonf59546533

Participant

That did it for me deeted Aero/Media Encoder/Premiere Beta versions now Photoshop is loading OK.

JohnnyRocket

Known Participant

I'm trying to open Adobe Photoshop and it just freezes. I believe its some type of memory leak, because its using 100GB+ of ram upon startup. Anyway to start it in safe mode or something similar?

Windows 10
Adobe Photoshop 25.11

I just open the program and it freezes

P

phototom1

Participating Frequently

Delete all Beta apps then delete PS then do a reinstall on PS do a restart alls well here I was having same problem

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B

brucecoull

Known Participant

Thank you that it working again now.

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M

matthewm52285275

Participant

Hi,

I am currently using Photoshop and Illustrator for my job, on a Macbook Pro M1 with the newest iOS just installed. As of yesterday, about 22 hours ago, Photoshop and Illustrator have been completely unable to open, it comes up with the loadng graphic, then the wheel on the cursor, and it says "Not responding", which makes me force close the program.

I have tried just about every method known, software update, uninstall and reinstall, using a previous version, etc. and no luck. As a graphic designer who is working on multiple projects at once right now, this is imperative, and it has put me at risk of losing our biggest ever brand deal if I'm unable to deliver what's needed ASAP.

I understand this has been an issue among users today. I am wondering what the fix to this is, as I cannot go much longer without the use of said applications.

Thanks,

- Matthew

P

phototom1

Participating Frequently

Same problem I deleted all beta app then deleted PS reinstalled PS did a restart all is well.

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J

john30527800vbwj

Participant

The issue started yesterday after I cleared the cache on my laptop. Shortly after, I tried to open Photoshop, but it would get stuck either loading fonts or plugins. Task manager would then read massive memory pressure from Photoshop.

I've uninstalled Photoshop, deleted settings, downloaded old versions, and even have this problem with the normal version of it.

any help would be greatly appreciated.

Attached is video of the issue

D

default26932212xb5r4k

Participant

The same exact issue just happened on my comptuer (Mac Pro Intel on Ventura 13.6.7). After uinstalling the beta version of Media Encoder (), it looks like it's running normal again.