Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
149077 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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bmacstudio

Participant

Come on Adobe, get this fixed ASAP!!!!

C

christyw1111

Participant

Hi there! Yesterday my Photoshop 2024 stopped opening. It stalls at the jungle animal photo. I've reinstalled twice from the cloud and still nothing. I also uninstalled the Beta just in case that was it. I'm out of ideas. Please help. :). I see the files in my Finder on the mac.

mrwitte

Participating Frequently

Did you uninstall only Photoshop Beta or *all* Adobe Beta apps?
Uninstalling *every Adobe Beta app* got Photoshop working for me again.
Hope this helps you.

A

Aaron37318940x08v

Participant

Hi,

My photoshop doesnt open on my Imac (Not responding and force quit) , I installed older versions, added photoshop to the accessibility and then restart the Imac, nothing works,

Im using both photoshop 2024 and beta version. its a M3 chip, 16 GB, 250 Gb free space.

Is there anyone who can help me ? I really appreciate your help in advance.

A

Alnassir9

Participant

I had the same issue and followed CoryShubert and worked with me.
Uninstalling the apps were through Creative Cloud as shown with the attached picture

L

Lumigraphics

Legend

Hopefully this serves as a warning to everyone to not install beta software except for testing, and not on production systems.

N

Nikitafu34

Participating Frequently

When I was trying to open photoshop and illustrator at the same time, they were using 123GB of ram, literally almost all of my ram and then I ended the tasks.

Uninstalled betas and all is well now

N

Nikitafu34

Participating Frequently

This finally worked for me too! I had to uninstall all Beta apps, I will never use them again after this absolute waste of time.

I will also point out that my Photoshop Beta did not want to uninstall, it was like a parasite. I ended up deleting it in program files and then all of my apps finally worked.

mrwitte

Participating Frequently

In my case, uninstalling all beta apps was the solution to this panic-inducing work-stoppage issue.
Thanks, @westxguy !

Upvoted

J

JustWayne

Participant

I've tried several times to start Photoshop from the Creative Cloud Desktop App. Each time I select Photoshop, the PS start screen comes up and goes through the startup process. When "Reading preferences..." comes up it freezes there and will not respond. A couple times it just sat there like that for several minutes until I fore closed it other times it just closed on its own without opening Photoshop. I tried opening Photoshop Beta and had the same issue.

I've rebooted several time to see if that would fix this issue but it hasn't yet. Other applications, AE, PR etc. open without issue.

Anyone have a clue as to what needs to be done to remedy this issue?

Thank you

L

Lumigraphics

Legend

Do you have any Adobe beta apps installed?

nuxxmedia

Participant

I’m reaching out to you for assistance with an issue with Photoshop and Illustrator.

When I launch either application, the initial splash screen appears and then hangs indefinitely. In the "Force Quit" menu, both applications are listed as "not responding."

I use these programs every day for my work, and this problem started just yesterday. I'm quickly falling behind in my work and need a resolution as soon as possible.

I used both programs a few days ago without any issues, and I haven’t made any changes to my system that I’m aware of. Here are the troubleshooting steps I’ve already taken: