Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
148418 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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LovesMyWay

Participant

Deleted all beta and Photoshop opens. I hope this is fixed. I work in photoshop beta all the time.

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FrancisBaranski

Participant

I try to open Photoshop but it won't open.
I tried re-installing and restarting my computer, but nothing works

The activity monitor shows that Photoshop takes 80GB of Memory, but I have only 32GB, I don't know what to do

I have MacBook PRO M3, Sonoma 14.2, System Version 15.0 (15.0)

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FrancisBaranski

Participant

SOLVED:
I uninstalled Premiere Pro BETA and Photoshoped opened in 1 second.

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LENS LORD

Participant

MY APP FREEZE WHILE WORKING I DID A HARD START AND IT REFUSED TO REOPEN AND I HAVE UPDATED ITS STILL NOT OPENING, IVE DOWNGRADED VERSION IT STILL DIDNT OPEN. WHO CAN HELP M,E OUT

P

Patrick24662415357u

Participant

I have been trying unsuccessfully to open photoshop: whatever I try I get stuck on the splash screen. This issue has persisted across different versions of photoshop (2024: 25.11, 25.9.1, beta: 25.12, 25.11). I've tried removing preset files (as per https://helpx.adobe.com/photoshop/kb/freeze-on-launch.html) and entirely deleting photoshop settings folder for each version. I've also tried uninstalling and re-installing photoshop - no success with any approach. The splash page remains unresponsive - it runs out of application memory and requires a force quit. Interestingly, photoshop also opens on 'adding extensions... Halide bottlenecks' (even after only just being reinstalled), which I was led to believe from a comment whilst researching this should be the last stage at launch not the first (unsure if that's relevant).

As far as I can, the issue may have started when using After Effects beta content aware fill - which launches photoshop (beta) to create a reference frame. At least, this seemed to be the first case where photoshop became unresponsive at launch.

I'm on an M1 MacBook pro, Sonoma 14.5.

Any help greatly appreciated, I've been tearing my hair out trying to figure this out

A

apotheca

Participant

I'm having the same issue. Mine started when trying to edit an image that was open on Lightroom Classic. Since then neigher the Photoshop nor Beta will get past the splash screen. I've also tried reinstalling, restarting, etc.

imarielmermaid

Participant

omg THANK YOU i deleted my media encoder and not it workss!!!

M. Noel

Participant

I love you guys, it worked I deleted all my betas

Thanks for the help.

Michael Noel

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roy34333770od40

Participant

Deleted all the Betas and Photoshop now works!!!!!!!!!!!!!!!!!!!!! many many thanks roy

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Ivay

Participant

So for everyone still trying to fix it, the problem seems to go away after deleting Adobe Media Encoder + the (Beta) of Media Encoder, which I have no idea how I even had, I've never downlaoded the beta of it, anyways, uninstall it from the Creative Cloud App, as well ass from the CCleaner, I only selected photoshop, and media encoder in the CCleaner, I didn't delete anything else, now photoshop works, I hope this works for others too!