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Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 replies
  • 148418 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

    475 replies

    Show previous replies
    P
    PB28
    Participant
    August 8, 2024

    Deleting Beta did NOT work.  

    K
    Kayla34490867izn1
    Participant
    August 8, 2024

    I finally got my Photoshop app to open---I tried EVERYTHING, uninstalling, reinstalling old versions, updating my software, etc. I uninstalled Photoshop Beta and Adobe Premiere Pro Beta, tried to open Photoshop and it still didn't work. I noticed I had Media Encoder Beta downloaded, so I uninstalled that and Photoshop FINALLY opened. So double check for Media Encoder Beta and uninstall that if you have it

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    August 8, 2024

    @Maurizio39042197el5b @PB28 see the answer posted at the top of this thread.

    P
    PB28
    Participant
    August 8, 2024

    I'm having the same problem and losing my mind.  Please fix this Adobe!

    M
    Maurizio39042197el5b
    Participant
    August 8, 2024

    Identico problema !!!!

    M. Noel
    M. Noel
    Participant
    August 8, 2024

    Photoshop CC 2024 V. 25.11.0 not responding, It happened overnight,

    I've reinstalled Photoshop and updated my operating system, but it doesn't help.

    My computer is a Mac mini m2 pro 16 GB, macOS Sonoma 14.6.1

     

    Best regards, Michael Noel.

    Hope you can help me.

    S
    soniao64659417
    Participating Frequently
    August 8, 2024

    Thanks I deleted the beta version and magically Photoshop opened finally. Thank you so much.

    D
    desireecolonna
    Participant
    August 8, 2024

    I'm having the same issue.

    SEEnoEVIL
    SEEnoEVIL
    Participant
    August 8, 2024

    Huh? It still hasn't worked for us.

    Whats the deal o? Adobe stocks or adobe Photoshop Beta? Seriously its not working and it even gave us a blue screen 1x.

    T
    Tjazzedp
    Participant
    August 8, 2024

    I have had the problem of PS freezing at the opening screen for a couple of weeks - deleted the PS beta and PS opened. Then after a few days and updates from other Adobe beta loading, I tried to open PS and again freezing. I had to finish my projects in other image apps. -  Then, from this group, someone posted that it might be one of the other Adobe beta apps making PS have problems. So, I deleted all the Adobe beta apps, (except for Bridge beta, I overlook deleting that one), then I restarted my computer and PHOTOSHOP OPENED!!!!!!!!

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