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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

返信数 475

jhjackson
Participant
August 8, 2024

Everytime I try to open either Photoshop, Photoshop (Beta), or Illustrator, the opening graphic appears, the icon bounces, but the application freezes and I have to force quit. I'm on a Mac Studio and had the latest version of all applications installed. So far I have tried uninstalling all applications and reinstalling an older version. I have also tried Command + Option + shift while clicking the icon to open and deleteing the file. Nothing seems to work. All the applications I use for video open and function correctly. 

Participant
August 8, 2024

I'm struggling with exactly the same problem..! Very annoying And adobe never answer about it. Very disapponting! I did everything but no way, it's not working

Anyone here help us?

Traffik The Photographer
Participating Frequently
August 7, 2024

I uninstalled all beta apps and i uninstalled photoshop, I then reinstalled photoshop and then reinstalled the photoshop beta app and now everything works perfectly fine.

IV By Traffik
Participant
August 7, 2024

Jon, that did the trick!
Thank you! Everything is working again.

Participating Frequently
August 7, 2024

I hope you have not lost all your work.  I had the same problem yesterday.  I started a chat on adobe's website and was fortunate enough to get Besson who tried to fix the issue by asking me to uninstall and reinstall photoshop beta but when that failed he requested remote access to my desktop.  He quickly worked out the problem and after ending some adobe in the start up installed the creative cloud clean up tool.  Once he was done using that tool I was able to open photoshop.  All my art is still on my computer.  However, during the process I did regret that I had not backed up my files onto my external hard drive for some time.  Something I will be doing this morning.  I do hope all works out well for you and everyone else who has had issues.

Participant
August 7, 2024

I was able to resolve my issue after multiple failed attempts. The Creative Cloud Cleaner tool which you can find at this link if you scroll down (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html) is the way to go. I have alot of my important files backed up on an external hard drive so I let the tool clean my entire adobe cloud and I deleted ALL BETA applications. I restarted my computer and installed the non-beta applications and everything is pulling up no problem. Hopefully that saves someone a little time. I was freaking out for a second as my work is contigent on these tools. 

Participant
August 7, 2024

Hola ¡AYUDA! no me abre photoshop, se queda en la imagen del principio, que hago!!!!

Participant
August 7, 2024

Repentinamente he presentado problemas con 2 de las Aplicaciones, Photoshop e Ilustrator, y es que ni siquiera pueden iniciar ya que arroja que he quedado sin RAM y al visualizar a travès del Monitor de actividad dice que exige en RAM mas de 20 GB una locura y no abre por ninguna razòn, he desinstalado, actualizado, buscar otras versiones y nada. He realizado mantenimiento de temporales y cachè al equipo y persiste el problema, si a alguien le ha sucedido algo parecido y solucionado se los agradeceria inmensamente.

Participant
August 7, 2024

Olá, galera! 
Estou com um problema no meu Photoshop, ele não está inicializando. 

Já reinistalei, coloquei outra versão, e nada resolveu. 

Ao abrir o programa ele tenta inicializar, entretanto, ele trava, e ao verificar no gerenciador de tarefas, ele não está respondendo e outro detalhe é que a memória RAM é consumido exponecialmente, começa com pouca e vai aumentando até fazer o PC travar, vou deixar algumas prints para verificarem.

Me ajudem, por favor! 
De já, agradeço! 

Participant
August 7, 2024

How I fixed it...

 

I read this thread and deleted the Media Encoder Beta first and now Photoshop is working. Both 2004 and the Beta. So it might be an issue with Media Encoder Beta.

jimmybla
Participant
August 7, 2024
Thank you Jon. That worked for me. Brillant.
jb
Participant
August 7, 2024

I'm posting here because there's no general discussion for the entire suite.

 

I've recently did the latest Creative Cloud update and now the entire Suite will not load.

 

I'm running an iMac with Ventura 13.6 and 72 GB of Ram.

 

The affected apps are:

Photoshop 25.11

Illustrator 28.6

InDesign 19.5

Animate 24.0.4

After Effects 24.5

Media Encoder 24.5

Premier Pro (Beta) V25.0

Photoshop (Beta) 25.12

After Effects (Beta) 25.0

Illustrator (Beta) 28.8

Media Encoder (Beta) 25.0

 

I already read about using some Creative Cloud Cleaner, but that's for advanced users and I don't want to have to delete and reinstall everything.

 

Can't you just fix this and give us an update?

 

My entire Adobe Suite is down and of no use to me.