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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 replies
  • 147759 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

475 replies

Participant
August 8, 2024

Just came over here to say i'm experiencing the same thing. Took almost all the same steps you did too. I even left the programs running, frozen on splash screen, for about 20min. I ended up getting a low memory error asking me to close both Photoshop and Photoshop Beta because they were taking 120gb memory EACH!! MacOS

Participant
August 8, 2024

Abuse removed? Huh? There was none, there was no abuse in my message, wtf.

alysonh95929327
Participant
August 8, 2024

Where can I find the Cleaner tool? All of the Adobe apps on my comp refuse to open and I'm not seeing it in their listing . Can you point me in a direction?

 

 

seanm92416633
Participant
August 8, 2024

I tried it and it didnt solve the issue

Participant
August 8, 2024

Same thing is happening to me and I have used Photoshop (Beta)  on this iMac since I bought it.  I deleted it planning to reinstall it and now I can't even find a download for the application. My PS 2024 behalves the same way. So, I guess it doesn't matter.  Still kind of works on my Powerbook but I've lost on the AI features I had working.

Participating Frequently
August 8, 2024

Photoshop, Illustrator, Premiere, After Effects, Media Encoder all automatically updated on the morning of August 7. Since then I cannot open Photoshop or Illustrator. I've tried uninstalling/reinstalling, resetting preferences, PRAM reset and even unplugged/replugged everything. THEN Photoshop will suck down all my system memory so it basically makes the computer run at 1mph. 

 

Anyone else having this problem since the newest update v. 25.11 ???

 

 

Participant
August 8, 2024

Just came over here to say i'm experiencing the same thing. Took almost all the same steps you did too. I even left the programs running, frozen on splash screen, for about 20min. I ended up getting a low memory error asking me to close both Photoshop and Photoshop Beta because they were taking 120gb memory EACH!!

Participant
August 8, 2024

Hello, I need help with Photoshop and Photoshop beta, I updated to Sonoma and when I try to open Photoshop, the application does not go beyond the opening image and the message (no responde) appears when I press command + option + escape.

I already tried restarting the macbook, uninstalling and reinstalling photoshop, but it just doesn't work.

 

Participating Frequently
August 8, 2024

same here for Illustrator as well... This sucks!

Participant
August 8, 2024

ADDITIONALLY:

When uninstalling the Beta: Choose for option "Keep", to keep your preferences, so you won't loose any of your previously, painfully, adjustments and setup info!

Participant
August 8, 2024

Try deleting the Media Encoder Beta. It fixed my issues.

Participant
August 8, 2024

Thanks so much, Jon!!
This worked very well for me. Your solution prevents me from going through all kinds of hoops of having to set up my preferences etc. etc. GREAT!