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Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 replies
  • 147760 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

475 replies

seanm92416633
Participant
August 8, 2024

That's great and all, but that's not solving the bigger issue here...

Participant
August 8, 2024

Deleted all adobe products, then re-downloaded Creative Cloud and removed the betas for Character Animator and Bridge, then re-installed Photoshop and now it seems to be working

Participant
August 8, 2024

Uninstall all BETA app. Just use NOT BETA VER. All app will open normally

seanm92416633
Participant
August 8, 2024

I just ran into this issue to. So annyoying! Cleaner tool, uninstal/re-instal, instal older version doesn't seem to work!

Participating Frequently
August 8, 2024

I've noticed in the last couple of days the my photoshop and illustrator is using a lot of ram that it even uses swap memory considering that I have 64gb ram. And now apps are now even opening. All my other apps, aside from Adobe apps, are working. Anyone experiencing the same thing?

Macbook Pro M1 Max user.

Participant
August 8, 2024

can confirm. i deleted ALL BETA programs and then photoshop opened as normal. 
Photoshop beta
Premier pro Beta
Media encoder beta

Participant
August 8, 2024

now i have a problem to boot my photoshop even beta or full version since last night, it stuck at reading preference stage, the other programe just like light room still working

 

please help me to solve this problem

 

thank you

 

nattawat

Participant
August 8, 2024

I remove all BETA VERSION app. and suddenly Photoshop and all apps that have been stuck got to normal after several times re-install. 

So, just UNINSTALL BETA VERSION APP

alysonh95929327
Participant
August 8, 2024

I just deleted all my Beta versions and did a system clean and Photoshop opened up like usual. Not sure if this is a fix or a fix for right now but just sharing in case

Participant
August 8, 2024

Worked! THANX! ❤️