Skip to main content
B
Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 답변들
  • 147761 조회

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

    475 답변

    이전 답글 보기
    M
    Matthias39060621lfao
    Participant
    August 8, 2024

    As Cory Shubert said, uninstall all beta, then reinstall (using Creative Cloud app) solves the problem.

    Thank you!!!!

      Alberto Valle Gutierrez
      Alberto Valle Gutierrez
      Participant
      August 8, 2024

      My photoshop v25.11 app on my MAC Monterey v12.7.6 will not open and when i open the force quit application it shows photoshop not responding. I have uninstalled the app several times now and updated my ios and it is still not working the photoshop loading screen stays at the "adding extension... Halide Bottlenecks". It has never happened before and started today. Please let me know how I can fix this. Thnak you.

      J
      Jacob28407087v8tm
      Participant
      August 8, 2024

      Just spent 2-3 hours troubleshooting on this. While waiting for the support rep to respond (dunno, maybe they were handling 5-6 people at a time?) I did some research. Not sure exactly it's relationship to Adobe, but there is an online app called Photo Pea I used and it worked perfectly. 

      Not the answer you're looking for but maybe the answer you need.

      osmoze_art
      osmoze_art
      Participant
      August 8, 2024

      Remove all of the Beta bull&%$! soft, it worked for me

      Alexandre Osmoze BrakhaAward Winning Director & Art Director
      J
      Jacob28407087v8tm
      Participant
      August 8, 2024

      Running photoshop fine for months. All of the sudden it won't start.

      No recent updates to my system

      Went through extensive troubleshooting. Everyhting Adobe tells me to, reset preferences, update all other apps etc.

      Tried creating a different profile on my computer still won't work

      Spent over an hour on this

      Tried to chat with suppport

      What 45 minutes. Get the message "We are experiencing long wait time due to an outage. We’re busier than expected. Thank you for your patience."

      Currently finishing my project on Photo Pea

      It's insane I pay hundreds a year for this app

        matiasfurer
        matiasfurer
        Participant
        August 8, 2024

        At this point I am desperate, I tried everything, even using Adobe Master Cleaner and deleting Photoshop, I think it is an incompatibility between Sonoma and Adobe because I can't find another option, if someone has the solution please I would appreciate it.

        M
        maokawakami
        Participant
        August 8, 2024

        i have the same issues here. I try to open both photoshop beta and photoshop 2024, it gets stuck with the opening logo/screen and just never opens. It also told me photoshop is running over 100G of memory to run. Every time I have to force quit. 

        S
        Scapeartist
        Participating Frequently
        August 8, 2024

        Same issue here. I just posted the bug too. I unistalled / reinstalled to no avail.

        matiasfurer
        matiasfurer
        Participant
        August 8, 2024

        thank goodnes I am not the only one. hating my macbook m1 for one moment

        osmoze_art
        osmoze_art
        Participant
        August 8, 2024

        The problem is clearly coming from all of the Beta softwares.
        I use the minimum of Adobe softwares now and I clearly know why with this kind of bug.

        Alexandre Osmoze BrakhaAward Winning Director & Art Director
        S
        Scapeartist
        Participating Frequently
        August 8, 2024

        As the Subject Line says, I cannot get Photoshop to open, I just used it a couple of days ago. I uninstalled / reinstalled to no avail. What can I do? I have a project due tomorrow.

        J
        Jacob28407087v8tm
        Participant
        August 8, 2024

        Everyone's having issues. And what's worse is they don't notify there's an issue in the cloud.

         

        So you go through 2 hours of troubleshooting only to find out it's a server issue.

         

        Check out Photo Pea. Far more reliable.

        답글 더 보기
        약관 및 조건Accessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices