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Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

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    Ged_Traynor
    Community Expert
    Ged_TraynorCommunity Expert
    Community Expert
    August 8, 2024

    @James22246439rc6k if you read through the thread, you'd find a solution to the issue, look at the correct answer

    J
    James22246439rc6k
    Participant
    August 8, 2024

    I have the same problem. HELP !

      Arezoom
      Arezoom
      Participant
      August 8, 2024

      Hello, I have been using Photoshop for months without any problems. 2 days ago, it suddenly stopped opening. I have uninstalled and reinstalled the program many times. But it still does not work. I have a very important project to prepare and I cannot design. Please, I need urgent help from an authorized person. My computer is Apple M3 16GB. I have done all Apple updates. Since I believe that Adobe will not cause such a problem, I thought that the problem was caused by my computer and connected to Apple technical support online. But they examined my computer and could not find any problem. I am waiting for urgent help from an Adobe authorized person.

        D
        Dunn Kumchutsky
        Participant
        August 8, 2024

        Affirmative. The only method that worked. Thank you!

        R
        rpearson1
        Participating Frequently
        August 8, 2024

        I uninstalled all Beta versions of Adobe software and everything works fine again. 

        W4lking Dead
        W4lking Dead
        Participating Frequently
        August 8, 2024

        I wasnt using Ps for some time lately but today i couldnt open any of Photoshop's , normal or Beta. I updated them to the newest versions, but still I only see loading screen, then it disappears and thats it. I even checked task manager, i dont see photoshop there at all. Its just not opening. How can i fix it? 

        I didnt tried much yet, just restrting PC but didnt helped at all. Will uninstalling and installing again help with this ? Or what can i do. 

        Raymond_Piccirillo
        Raymond_Piccirillo
        Participant
        August 8, 2024

        Help... Closed my Macbook yesterday, didn't shut it down. This morning I want to start photoshop... nothing starts up. None of the Adobe items start up. Uninstall photoshop. Restart Macbook and reinstall photoshop.... Still nothing. Working memory is filling up but nothing starts up.
        Anyone a suggestion what to do?

          Raymond_Piccirillo
          Raymond_Piccirillo
          Participant
          August 8, 2024

          Adobe fixed it. installed everything new

           

            P
            piximperfect
            Participant
            August 8, 2024

            Uninstalling All Beta apps worked for me. - Unmesh, PiXimperfect

              T
              tom350920369cik
              Participant
              August 8, 2024

              I had to delete everything related to Adobe,  and used the cleaner and reinstalled everything to get it working again..just had to add plugins again 

              I
              Isaias5FC9
              Participant
              August 8, 2024

              Hello, I also have that error, but the solution is as follows: UNINSTALL ALL THE BETAS you have. I uninstalled them, and all the programs work normally. So that's the risk of having the "BETAS." We will have to wait for an announcement for when ADOBE improves that. We can continue experimenting with the "BETA" programs without a problem to reinstall them. Greetings to everyone.

                R
                Rufo377671360r2l
                Participant
                August 8, 2024

                This is happening to me to, its so frustrating and stupid we have to go thru all these steps and stuff to try and fix it while we pay 60 bucks every month for these softwares, they should fix it without making us do all this stuff...

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