Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
返信数 475.
147761 ビュー

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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J

Joris Casaer

Participant

Thanks Bogdan Bobo for offering a solution.

I would kindly like to note that the problem is not limited to Beta apps. I had the bug in both Photoshop and Photoshop Beta. Removing only these two with the cleaner tool did not fix it. Removing all apps via the cleaner tool did fix it.
Also, for thopse dreading the move: I did not lose any preset.

V

vanguy_123

Participant

Hi, I've a big problem. I'm using the latest version of Photoshop ver 26.11.0. My problem is that when I load a RAW image, the system just hangs. I can open the same image in Lightroom but no dice in Photoshop. I read that it is a Camera Raw settings problem so I reset it but to no avail. Any idea what it could be? My camera is a Sony A6600. My computer is working perfectly in other apps. It is AMD Ryzen 9 5950 processor, 64gb DDR4 RAM, Samsung 500GB SSD, and the video is a GTX 1060.

janisk74380122

Participant

08.08.2024 all versions of photoshop hangs in loading screen, starts ramping up RAM ussage, but the app doesn't open.
I even rerolled updates to previous versions, still the same. nothing opens.

janisk74380122

Participant

thank you! this helped. After running the cloud cleaner tool, i removed all apps and reinstalled them now everything is working.

zakigrant

Participant

Managed to sort it out using the creative cloud cleaning tool: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Be aware however you will lose your presets unless you save them. I just chose all the beta apps and Photoshop to clean as I had no issue with any of the other apps.

Happened at the worst time as well, so frustrating.

K

Kamal32933315y4ky

Participant

my photoshop not opning continu haningpl solve my issue

my email id is balajidigitalstudio@gmail.com i am subscriber creative cloud

A

Abdulmajeed31459895ywp5

Participant

I am an Adobe Creative subscriber with you. I am having trouble opening recent versions of Adobe Photoshop. Please fix this problem quickly. I am losing a lot of work because of this problem. Please help me.

Arezoom

Participant

Uninstall all beta versions of Adobe. We were going to work with classic versions. I am a user from Turkey. I did it this way. Now it works without any problems. The important thing here is that just uninstalling the beta version of the program that does not open does not work. You need to uninstall all beta versions you downloaded from CC.

R

rpearson1

Participating Frequently

Remove all Adobe Beta software via Uninstall for a fix to this problem.