Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
返信数 475.
147759 ビュー

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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Kevin Stohlmeyer

Community Expert

@Joshua37741206ruiv start with just the Media Encoder Beta.

B

Barrett30170481nwg3

Participant

I've been trying to open to Photoshop, Beta and Standard, all day with no luck. Both apps stop on the "Reading Preferences" portion of the initial startup and then crashes. I've updated my MacOS to the most recent version, I've used the adobe cleaner, I've gone to previous versions that worked and nothing has been successful. Please help!

emmgee2004

Participant

That seems to be the only known fix that works without having to delete anything else. Just the beta apps.

J

Joshua37741206ruiv

Participant

So I have to delete every single beta application? I'm only having problems opening Adobe Illustrator and photoshop. After effects and premeire pro are working fine.

A

ajonespdx

Participant

Same here. I had Beta Media Encoder and Beta Premiere and unistalled both, restarted and all is back to normal. What a frustrating morning of not getting sh!t done at work!

T

Tisbury

Participating Frequently

I attempted to open v25.11 on MacOs14.6. It goes into a hang and wont load.

T

Tisbury

Participating Frequently

I did a restart, but get an error msg 'error enabling sync'. Why? Where? How?

S

sprinklr-integration-user

Inspiring

Hi there. We're sorry for the trouble. I am merging this thread with the parent thread.

The bug is already logged, and the team is working to fix it.

The current workaround is to use Creative Cloud Desktop Cleaner:

https://adobe.ly/3LX2XyN

Thanks,

Shivani

G

gundalf

Participant

Hi, i just wanted to add in here to confirm the issue and the solution.

After an update on Monday Photoshop, Illustrator, Indesign and Incopy stopped working. Even older versions which i had installed.
They froze at some point on the splash screen, RAM was filling up to 100% (32GB) and evantually crash the system.

After Effects, Lightroom Clissic, Animate, Premiere for example weren't affected.

I tried several methods (un-reinstall and what not) - but the ONLY solution was to use the cleaner tool and COMPLETELY CLEAN ALL Adobe apps from my system. First i tried to clean selected apps and services but that didn't work.

For support team i uploaded a Log Collector File before clearing the issue (AdobeLogs_20240806_094648_101-win-GS.zxp). Maybe that helps somehow idk.

I lost 2 days in fixing this and restore my settings and i still need to get older apps versions from support (since adobe locked them away) to get me back on track working again. Consider me as a very angry person.

Thanks. bye.