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Participant
Oct 29, 2021 10:25 PM UTC
Released

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

813 replies

KThompson615
Participant
Aug 7, 2024 6:27 PM UTC

Its doing the same thing on mine as well on my iMAC. Ps or Ps Beta .. I too have done everything you mentioned. It does launch on my macbook air. It just started doing it today. 

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Kevin Stohlmeyer
Community Expert
Community Expert
Aug 7, 2024 6:19 PM UTC

@Jason007 please follow the confirmed fix marked at the top of this thread.

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Participant
Aug 7, 2024 6:17 PM UTC

No inicia, se queda bloqueado y consume toda la memoria ram

 

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Participant
Aug 7, 2024 6:16 PM UTC

Same issue, suddenly out of the blue I cannot open Photoshop, and I REALLY need it working right now!

Uninstalling and reinstalling didn't work, nor did Adobe Creative Cloud Cleaner Tool. Nothing is working 😕😕

PLEASE tell me someone at Adobe is reading this and will fix it FAST?! 🙏

[abuse removed by moderator]

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skatemodus
Participating Frequently
Aug 7, 2024 6:06 PM UTC

 Thanks for all the help. I just desinstalled all the beta apps with Creative Cloud and now finally Photoshop opens with out any problem. 

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Participant
Aug 7, 2024 6:04 PM UTC

I just deleted the Betas I had (Photoshop & Premiere) from CC app, rebooted, and all is well.  No cleaning process required here.

Mac M1 Pro

Sonoma 14.5

Photoshop 25.11.0

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Participant
Aug 7, 2024 6:03 PM UTC

I have done everything Bogdan Bobo suggested. Additionally, I have removed all adobe files manually from from c/program files, c/program files x86, and c/program data folders. I've restarted, and reinstalled version 22.2. For some reason creative cloud keeps giving my 32 bit installs when I'm running a 64 bit machiene. Version 22.2 was completely unusable, and I tried one update at a time up to version 25.0, but none of them worked. Now what? Is Adobe working on a fix that will be compatable with windows 11? It worked fine up until yesterday.

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alidixon
Participating Frequently
Aug 7, 2024 6:02 PM UTC

Legend! I did have beta apps installed. They just werent shoing up in Adobe CC dashboard but they were in my applications folder. Thanks guys, maybe Adobe will hire you for your troubleshooting skills - they need some help over there!

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alidixon
Participating Frequently
Aug 7, 2024 5:59 PM UTC

You got me all excited for a moment but unfortunately I don't have any betas installed right now..

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Participating Frequently
Aug 7, 2024 5:52 PM UTC

You are doing god's work here

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