Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
147759 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

Show previous replies

KThompson615

Participant

Its doing the same thing on mine as well on my iMAC. Ps or Ps Beta .. I too have done everything you mentioned. It does launch on my macbook air. It just started doing it today.

Kevin Stohlmeyer

Community Expert

@Jason007 please follow the confirmed fix marked at the top of this thread.

E

eduardo390521154qyu

Participant

No inicia, se queda bloqueado y consume toda la memoria ram

J

Jason007

Participant

Same issue, suddenly out of the blue I cannot open Photoshop, and I REALLY need it working right now!

Uninstalling and reinstalling didn't work, nor did Adobe Creative Cloud Cleaner Tool. Nothing is working 😕😕

PLEASE tell me someone at Adobe is reading this and will fix it FAST?! 🙏

[abuse removed by moderator]

skatemodus

Participating Frequently

Thanks for all the help. I just desinstalled all the beta apps with Creative Cloud and now finally Photoshop opens with out any problem.

T

tomdube1

Participant

I just deleted the Betas I had (Photoshop & Premiere) from CC app, rebooted, and all is well. No cleaning process required here.

Mac M1 Pro

Sonoma 14.5

Photoshop 25.11.0

S

Sarah25861150vmnw

Participant

I have done everything Bogdan Bobo suggested. Additionally, I have removed all adobe files manually from from c/program files, c/program files x86, and c/program data folders. I've restarted, and reinstalled version 22.2. For some reason creative cloud keeps giving my 32 bit installs when I'm running a 64 bit machiene. Version 22.2 was completely unusable, and I tried one update at a time up to version 25.0, but none of them worked. Now what? Is Adobe working on a fix that will be compatable with windows 11? It worked fine up until yesterday.

alidixon

Participating Frequently

Legend! I did have beta apps installed. They just werent shoing up in Adobe CC dashboard but they were in my applications folder. Thanks guys, maybe Adobe will hire you for your troubleshooting skills - they need some help over there!

alidixon

Participating Frequently

You got me all excited for a moment but unfortunately I don't have any betas installed right now..

B

bulgarian emp24935947dv94

Participating Frequently

You are doing god's work here