Participant

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

Forum|Forum|4 years ago
October 29, 2021
475 replies
147760 views

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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kathy suer56988783

Participating Frequently

I was just with support for the last hour. She walked me thru how to rename all adobe files in all areas of my computer to adobe.old including the app data area, the program file, common files and the program 86x area. We renamed everything with an adobe file Then we did a complete clean and re-installed creative cloud. We were then able to retrieve all of my settings and actions etc. it works great now. Hope this helps

R

Radek33602841r7lk

Participant

SOLVED: This is caused by any kind of beta of any kind of the Adobe app. I just solved it by deleting all of them (had the After Effects and the Encoder). The cleaner does nothing. I had to get rid of the betas through the CC app itself. Funny thing is that I had to find the solution myself on reddit as it seems Adobe itself has no idea what is going on. Hope this helps.

emmgee2004

Participant

SOLUTION FOUND
Use creative cloud to uninstall ALL beta apps (including media encoder).

After that, regular apps should work.

There's something in an XML file related to a beta app that is causing TinyXML to call a function over and over to allocate memory - causing ALL apps to hang on launch and consume all system memoy.

R

Rakesh Kumar5EA8

Participant

Hello everyone,

I've been recently facing this issue, and as mentioned I've done everything. My Photoshop version is 2024. All other Adobe software is working just fine but Photoshop or Photoshop Beta is not opening, the loading screen pops up, but several times it was getting sucked on " Loading Fonts List" then the recently it got stuck on " Reading Preferences " and it stopped responding. Also, one time it showed "Catch in IPhotoshopApplication: class std::bad_alloc : bad Allocation" My storage is sufficient, and my RAM/ memory of my system is also functioning, but why am I not able to open any version of Photoshop, I can't find out. Looking for a solution, I've tried updating, reinstalling, deleting all my settings and preferences and opening but I couldn't find a fix. Please I need desperate help for this problem.

J

JackWagon

Participant

Why isn't Adobe adressing this?!? It's been a couple days now

B

bulgarian emp24935947dv94

Participating Frequently

The day when I would not have to deal with adobe's rediculous lags every other week would be a happy one

Frank_B

Inspiring

Illustrator and Photoshop don't work anymore.
Waiting for Adobe team to release patch asap.

Kevin Stohlmeyer

Community Expert

@tono18533869 please read the solution provided at the top of this thread.

J

JFHiggins

Participant

Latest version of Mac Sonoma (14.6).
Latest versions of Photoshop 2024 and Photoshop (beta) - also have rolled back a couple of versions.
I have cleared out pref/font/support/all folders and uninstalled/reinstalled many times.
Both apps seem to freeze loading at "Adding Extension Halide Bottlenecks" stage. Beach ball then nothing.
Have to Force Quit.
Both apps worked perfectly until yesterday, but not since I updated to Mac OS Sonoma 14.6.

Help??

S

Shivani Somayajula

Participating Frequently

Hi there, we're sorry for the trouble experience with Photoshop.

Please check this discussion as already bug is logged and team is working on it.

https://adobe.ly/4c6bmKX

Creative Cloud cleaning steps are mentioned here please try the steps and let us know how it goes. https://adobe.ly/3SvqfzE

Regards,

Shivani

T

tono18533869

Participant

I.m facing the same issue. Hope to find/hear the solution

alidixon

Participating Frequently

What the heck guys(Adobe) - when is this getting fixed??? I have work to do!

M

mbozz

Participant

Confirming that the Creative Cloud Cleaner tool, "Remove All" option, then reinstalling Creative Cloud and associated CS apps did resolve the issue. This absolutely needs to be addressed by the Adobe team before pushing anymore releases. This is the second time I've had to do this in two weeks.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

alidixon

Participating Frequently

I'm seeing the same problem with Photoshop 2024 here too! MacOS

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