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Bella5CE6
Participant
October 29, 2021

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

  • October 29, 2021
  • 475 답변들
  • 147761 조회

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

    475 답변

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    M
    mbozz
    Participant
    August 7, 2024

    Experiencing this issue again after going through the whole Creative Cloud Cleaner tool purge/reinstall last week. After yesterdays update, the exact same thing is happening once again on my M2 Macbook. 

      emmgee2004
      emmgee2004
      Participant
      August 7, 2024

      FYI this workaround will prevent the javascript plugin from working // which means no generative AI can be used in the meantime.

      emmgee2004
      emmgee2004
      Participant
      August 7, 2024

      So, I have this issue with at least Illustrator and Photoshop. Both refuse to launch.
      Running Mac OS Sonoma 14.5

      WORKAROUND FOUND:
      Rename the ScriptingSupport.plugin to ~ScriptingSupport.plugin.

      This file is located in the Adobe Photoshop 2024 package inside Contents/Plugins/Required/Extensions

      Doing that results in photoshop opening immediately.

      Not sure how this has taken days to address - I found this workaround in about 38 minutes...

      Why is this issue occuring? See below.

      Analysing the crash dump reveals this:

      The crash report indicates that Photoshop froze due to a hang in the main thread. It was unresponsive for 154 seconds before the system started collecting samples. Analyzing the thread sample details, we can pin down the culprit:

       

      **Root Cause:** The hang occurred within the "ScriptingSupport" plugin, specifically while loading an XML file using the TinyXML library. The main thread gets stuck in a loop inside the `TiXmlElement::ReadValue` function, which is repeatedly calling `operator new` to allocate memory. This likely points to an issue with the XML file itself or how TinyXML is processing it, potentially an extremely large or malformed file.

       

      **Key Evidence:**

      * **Heaviest stack:** The main thread repeatedly appears stuck within the `nanov2_find_block_and_allocate` function of `libsystem_malloc.dylib`. This function is responsible for memory allocation, and its repeated appearance suggests a continuous loop of memory allocation requests.


      * **TinyXML Call Stack:** The backtrace shows a long chain of calls within the TinyXML library (functions like `TiXmlDocument::LoadFile`, `TiXmlElement::Parse`, and `TiXmlElement::ReadValue`). This indicates the hang occurs while processing the XML.

        Y
        yasser39049860s053
        Participant
        August 7, 2024

        I have a problem when launching photoshop or illustrator, the loading screen freezes when initializing plugins. I tried reinstalling the apps many times and even tried older versions with no luck what should I do next? I am using macOS

         

        photoshop ver : 25.12.  m2723

         

        illustrator ver 

         

        marliton
        Community Expert
        marlitonCommunity Expert
        Community Expert
        August 7, 2024

        Hi. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

        Marlon Ceballos
        F
        Frank39046658yoai
        Participating Frequently
        August 7, 2024

        The same problem here. Can't open Photoshop (regardless if it's beta or 24) anymore.

          Bogdan Bobo
          Bogdan Bobo
          Participating Frequently
          August 7, 2024

          Creative Cloud Cleaner tool For Windows 

          Creative Cloud Cleaner tool For Mac 

            H
            henrikh91710977
            Participant
            August 7, 2024

            Where is the Creative Cloud Cleaner Tool? I'm unable to locate it.

            totoausveroia
            totoausveroia
            Inspiring
            August 1, 2024

            4 years later, still the same problem. had to change to the 2021 Version. Macbookpro M1 64 GB. Sonoma 14.6 

            Kevin Stohlmeyer
            Community Expert
            Kevin StohlmeyerCommunity Expert
            Community Expert
            August 7, 2024

            @돌아버려 See the posted solution above. You can use the Translate button at the bottom of the post to translate into Korean.

            돌
            돌아버려
            Known Participant
            August 7, 2024

            Korean users are also struggling with the same issue right now. Has a solution been found?

            E
            elvis is dead
            Inspiring
            August 7, 2024

            Beginnning this morning I'm unable to open Photoshop, it hands up when Reading preferences ...

            I've run disk utility and cleared out a couple of hundred gb of additional space.

             

            Any ideas anyone?

             

            Photoshop (Beta)

            25.12 m.2723

             

            Same thing when attempting to open Adobe Photoshop 2024

              YOWE
              YOWE
              Participant
              August 6, 2024

              Hola. Despues de usar la pc un gran rato editando, quise iniciar adobe photoshop beta (y sin querer, abri ilustrator tambien) cuando de repente ambos se quedaron tildados previo al inicio (pantalla de carga). Simplemente pasó eso y ahora no puedo iniciar ninguno de los 2 programas.
              Ya los desinstalé y los volvi a instalar.
              Ya entre a Nvidia gf experience (donde me tiró el error 0x0003, que supuse que fue por lo de los programas pero ya lo solucione desinstalando y instalando nuevamente)
              Ya actualice drivers.
              ---
              Hoy estuve editando bastante, estuve con el programa Blender y photoshop sin problemas. Ademas, la compu es buena y preparada para diseño, tengo una ROGSTRIX 4060, buena placa madre, 32gb de ram, etc etc.
              Por eso me sorprende que haya ocurrido esto.
              Alguno tiene una solucion por favor? tengo que entregar muchos proyectos.

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