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P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

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I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

Help.

Windows

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유

유가릿샷샷샷

Known Participant

Korean users are also struggling with the same issue right now. Has a solution been found?

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A

andyn7783422

Participating Frequently

You need to download it: https://helpx.adobe.com/uk/creative-cloud/kb/cc-cleaner-tool-installation-problems.html#enterprise

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c.pfaffenbichler

Community Expert

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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kathy suer56988783

Participating Frequently

I see that you can use the creative cloud cleaner tool, but where is it to use? I can't find it on my computer. Please tell me how to navigate to it

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Ged_Traynor

Community Expert

@carmenp1 "None of what you tried is how it was fixed." perhaps you could share how the issue was fixed for you

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C

carmenp1

Participating Frequently

I started a chat on adobe's website. I was asked to try uninstalling
photoshop and reinstalling but there were problems. Besson, requested
remote access to my desktop. He quickly worked out what was happening.
He used Creative cloud scrub which I would be reluctant to use on my own
and he got photoshop up and running. Hope this helps.

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Ged_Traynor

Community Expert

@PotatingPhotographer a temp fix for the issue is the correct answer at the top of this thread

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P

PotatingPhotographer

Participant

I am facing the same issue. Did you find the solution to it?

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Jason_InHouse

Participant

I am having the same issue on my Mac. But if I pause the sync of shared libraries, all the apps work. You may want to try that before a complete reinstall. There may be an issue with the latest updates and library syncing. Someone tell Adobe also.

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Bogdan Bobo

Participating Frequently

The correct answer is:

1. Use the Creative Cloud Cleaner tool.

2. After selecting the language (e) and confirming that you want to continue (y), choose the option "3. CC Apps, Creative Cloud & CS6."

3. A list of all installed Adobe programs (including beta versions) will appear, and each program has a corresponding number. Enter the number corresponding to the beta version and confirm.

4. Repeat the process for each beta version.

The advantage of this method is that it only removes the BETA applications from CC and does not uninstall anything else. The beta applications can still be used if you create a shortcut from the folder where they are installed. Minimum duration and effort.

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