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Participant
Oct 29, 2021 10:25 PM UTC
Released

P: Photoshop can't open, freezes on splash image, uses all of ram trying to open then crashes.

I have googled every possible variation of this problem and tried every fix for this problem, none of them worked. I have tried reinstalling photoshop, deleting everything even remotely related to photohop in the appdata, deleting custom fonts, restarting the computer, updating graphics and computer, and holding every possible combination of alt, ctrl and shift while trying to launch in administrator mode. The result is always the same. It opens the splash image, gets to loading preferences or brushes, spikes RAM usage to every last byte of RAM I have, freezes the computer, then crashes.

 

And no i'm not running it on a potato i'm running it on an Alienware Aurora 4090, it should have more than enough power to handle this and Photoshop ran perfectly fine for months. Then just today it crashed and has never started up again.

Photoshop version 25.11

 

Help.

813 replies

Participating Frequently
Aug 7, 2024 2:00 PM UTC

I didn't need to use the cleaner app. Deleting all the beta apps got my Photoshop/Illustrator/inDesign back to working.

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Participant
Aug 7, 2024 1:55 PM UTC

@GeorgePics revisando los comentarios del foro, pude resolverlo utilizando el "Clean All" que sugiere @Celestial_self0D44 

 

Siguiendo las instrucciones te llevas como 15 min, pero al final si vuelve a funcionar photoshop. Ojo, parte del concepto de reinstalar TODO, pero seguramente la herrmienta eliminar resgitros adicionales que el desinstalador no hace.

 

Éxito!!!

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Participating Frequently
Aug 7, 2024 1:53 PM UTC

Delete all versions of Beta apps you have on your system. After that, you should be able to open Photoshop and Illustrator.  Once I opened Photoshop, I reinstalled all of the Beta apps and everything is working fine

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Participating Frequently
Aug 7, 2024 1:44 PM UTC

My PC froze today while using Photoshop and opening a smart object in Illustrator. 

 

I restared my PC twice but none of my Photoshop versions were opening. They just froze in the loading panel. 

 

I had to unninstall all the adobe apps from my PC and re-install them all again and aparently it's working back again. (but I lost all my preferences...witch sucks)

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Cyberclaude_France
Participant
Aug 7, 2024 1:34 PM UTC

Exactement le même problème. L'outil Adobe cloud cleaner tool et la réinstallation de tous les modules, a été la bonne solution même si seulement photoshop 25.11 était affecté ! N'oubliez pas de rajuster vos paramètres après l'installation !

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Participating Frequently
Aug 7, 2024 1:30 PM UTC

tried this, and now it freezes at 'activting extension... Halide Bottlenecks'

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Participant
Aug 7, 2024 1:21 PM UTC

Yep, same problems today for me. Creative cloud report today's updates fro PS24 & PS Beta, but no way to open them on my MacBookPro.

There's anyone who could suggest any solution? thanks a lot in advance.

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Participating Frequently
Aug 7, 2024 1:12 PM UTC

Delete all beta, mine does work again. I cannot believe it.

 

Thank you community

 

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Thorsten Schulz
Participating Frequently
Aug 7, 2024 1:10 PM UTC

Hello @Sameer K 
I use Photoshop 25.11 and BETA 25.12 on Windows 10 Version 22H2 (Build 19045.4651).
The problem has existed since yesterday's BETA update.

Thank you.

Sincerely
Thorsten
Werbeagentur Schulz-Design 

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SincerelyThorstenhttps://www.schulzdesign.info
Participant
Aug 7, 2024 1:08 PM UTC

I could not solve the error in the loaded file. When trying to open Photoshop, it gives an error like this and freezes. I couldn't open it in any way.

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